Service and Patient Relations Executive

4 days ago


Novena, Singapore Celecti Pte Ltd Full time

Central Part of Singapore
- 5 days’ work week
- Competitive salary and benefits with good career growth opportunities

**Responsibilities**:

- Manage and document patient feedback.
- Coordinate investigations and ensure timely resolution.
- Draft responses and generate feedback reports.
- Service Leadership: Implement and monitor service standards and satisfaction initiatives.
- Organize service campaigns, recognition programs, and training.
- Support clinics and committees in service quality efforts.
- Represent management in meetings and take minutes.
- Lead projects and vet materials (for senior roles).

**Job Requirements**
- Minimum Degree holder in any related discipline.
- At least 2-3 years of experience in Service/ Hospitality, 4- 5 years of experienceis required for Senior position.
- Healthcare experience will be preferred.
- Good interpersonal and communication skills with a passion for service
- Ability to multi-task, work independently and as a team player
- Proficient in MS Office
- Possess good time and project management skills, meticulous and well organised.

**Ammerline Lam Sze Yi**

**CEI Reg. No.: R1104463**

Celecti Pte Ltd
EA License: 16C8045

**Job Types**: Full-time, Permanent

Pay: $3,500.00 - $5,000.00 per month

Work Location: In person



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