Customer Quality Engineer

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

**JOB SUMMARY**

Determines appropriate Inspection processes and directs IQC personnel, where applicable, in executing day to day activities. Leads containment and resolution of supplier quality issues with the manufacturers and communicate status on non-conforming parts/suppliers across all programs. Evaluates supplier performance, drives supplier improvements and corrective actions through the SCAR process.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Defines, develops and implements Supply base strategies that drive improvements is supplier selection, development, and leverage across customer programs for quality improvements and cost savings.
- Provides regular updates to Quality Engineering Manager on the execution of the strategy.
- Provides support for NPI activities by participation in the AQP process as required
- Ensures that all production critical supplier issues are resolved in a timely manner, and corrective actions are implemented.
- Defines and develops the appropriate Inspection Plans and Inspection Methods, directs Receiving Inspection Auditors
- Defines and develops the inspection processes via inspection aids and instruction guidelines.
- Ensuring ongoing site supplier evaluation is performed. This would be achieved by using site information collected from Receiving Inspection, MRB, Customer Returns, SCAR database and by liaison efforts with customer work cells. Performance will be reported internally, to the supplier, and to the customer where applicable.
- Monitors and drives PPM issues with the supply base in addition to helping them achieve “Dock to Stock” certified with Jabil (in accordance to the vendor performance system).
- Reviews all supplier discrepancies. Coordinates and tracks the corrective/preventative action effort.
- Proactively communicate information or issues that may impact the product costs or manufacturability to all affected departments.
- Provides insight and assistance of implementing and maintaining Process Improvement and Optimization concentrating on proactive methodologies with the supply base.
- Leads SCAR - Supplier Corrective/Preventive Action process for problem resolution and continuous improvement, including critical analysis of supplier DOE, CPK, Gauge R&R studies
- Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
- Comply and follow all procedures within the company security policy.
- May perform other duties and responsibilities as assigned.

**MANAGEMENT & SUPERVISORY RESPONSIBILITIES**
- Typically reports to Management. Direct supervisor job title(s) typically include: Quality Manager
- Job **is **not **directly **responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).

**JOB QUALIFICATIONS**

**KNOWLEDGE REQUIREMENTS**
- Strong electro / mechanical background desired; knowledge of plastic injection molding & tooling, metal stampings & tooling, metal fabrication, machining and various electrical components, connectors, PCB & PCBA, cable assembly, full assembly integration etc.
- Able to read and interpret mechanical drawings (6 sigma training desired).
- Good skills in MS excel, word, power point, visio, and project.
- Understanding of the quality system, medical and commercial regulatory requirements and how they relate to the business.

**EDUCATION & EXPERIENCE REQUIREMENTS**
- Bachelor’s degree required, Bachelor’s degree in Engineering preferred.
- 3-5 years of experience in Quality or Manufacturing Engineering Or an equivalent combination of education, training or experience.

**Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
**Accessibility Accommodation **: