Distribution and Customer Service Manager, Sea

The Asia Pacific region for CooperVision has been growing rapidly and a strong contributor to the ongoing success of the global business. The South-East Asia (SEA) region is part of Asia Pacific and comprises full country businesses in Singapore and Malaysia as well as the Asia Emerging Markets, which include currently distributor businesses in the Philippines, Indonesia, Thailand and Vietnam. There are significant opportunities to grow these and other markets for CooperVision.

The SEA Distribution & Logistics Manager will lead the distribution and logistics function, with a strong focus on: day-to-day logistics operations management; working with our appointed third party logistics partners; supply chain management of products from our manufacturing sites; forecasting and budgeting; and managing a small team.

CooperVision is a global leader in the contact lens industry, dedicated to helping improve the way people see every day. Achieving that goal takes the collaboration of team members with wide-ranging skills; from scientists and researchers, to manufacturing and operations experts, to sales and marketing professionals.

At CooperVision, our effort to improve lives begins with our employees. We are committed to developing people as a key global differentiator and our most important asset. We empower employees to succeed, rewarding great thinking and hard work with competitive pay, comprehensive benefits, and with a special focus on wellness. Our commitment to our core values and a diverse, inclusive, employee-centric culture fuel a deeply engaged, high performing organization.

CooperVision employees pride themselves on being proactive, innovative, flexible and friendly. That’s a strong reflection of our corporate culture—and part of the reason CooperVision may be a great workplace for you.

**Knowledge, Skills and Abilities**:

- Process driven and results-oriented
- High integrity and ownership mindset
- Detailed understanding of high-sku CPG warehouse and distribution operation
- Good communication skills, writing, speaking
- P&L understanding and ownership
- Prior user of Oracle ERP
- Independent worker
- A strong leader who can lead by example and be operationally hands-on
- A leader who is not afraid of the details but can contribute at the strategic level

**Experience**:

- 8 years’ above of Supply Chain, Distribution and/or logistics working experience representing brand principals or as 3PL Operations lead
- 3 years’ above managerial experience with direct people management responsibility
- Country and Regional Project Management
- Key account operation management experience
- Hands-on operations management of MNC business is a plus
- Strong track record in lean or Six Sigma equivalent is a plus
- Medical devices industry logistics experience is a plus
- E-commerce experience is a plus

**Education**:
Bachelor or above

**Essential Functions**:
**Logistics operation management**
- Day to day management of our warehousing & distribution operation to support our exceptional service level with our customers in Southeast Asia (SEA) region.
- Develop and manage compliance and consistency to established SOPs, Work instructions, Quality and Regulatory requirements
- Leverage established lean management or continuous improvement methodologies to drive process improvements, with strong accountability for quantifiable and sustainable outcomes
- Accountable for operational and financial KPIs

**Managing third party relations and contracts**
- Represent the company as country lead for all 3 rd party communication
- Enforce our contractual rights with all our 3 rd party partners, highlighting risks and opportunities
- Lead and drive contract reviews and negotiations with our 3 rd party partners. This include working with internal partners on RFQs, adhoc quotations and contract amendments for timely execution and closure.
- Ensure proper document control for all subcontracted work
- Advocate adherence to corporate quality management systems and internal compliance standard (e.g. SOX, ISO13485, GDP-MD, etc )
- Ensure compliance to Coopervision internal code of conduct when dealing with 3 rd party partners

**Supply Chain Management**
- Manage our inventory of Finished Goods and any other materials under the ownership of the company in Southeast Asia region, to meet market demands and inventory management KPIs
- Lead S&OP work processes to maintain optimum inventory cycles, product availability and forecast accuracy
- Establish close communication with global and regional partners for order status and shipment monitoring
- Responsible for inventory accuracy of more than 30,000 SKUs across all markets in the SEA region
- Charged with responsibility to enforce corporate inventory management policies in the SEA region

**Operational strategizing**
- As a key member of the SEA leadership team, you play an important role of supporting SEA countries’ growth targets with class leading service levels and d