Assistant Housekeeping Manager

2 days ago

Singapore CAPELLA HOTEL, SINGAPORE Full time

**Position Overview**

The Assistant Housekeeping Manager manages the day-to-day housekeeping operations to ensure consistently high operating standards in every area of housekeeping. The individual develops operations plans, implements housekeeping operating procedures and service standards, and monitors the department's adherence to these performance requirements. Additionally, the individual ensures workplace safety and security for staff and guests through compliance and prevention management and providing coaching to staff, managing staff development and performance, as well as supporting budget forecasting and managing cost control for the department.

**The Role**

**Housekeeping and laundry Operations**
- Develop operations plans for the department
- Review manpower allocation for work assignments
- Schedule manning levels based on occupancy levels and operational requirements
- Implement operating procedures and service standards for housekeeping and laundry operations
- Monitor housekeeping and laundry operations to ensure adherence to organisational standards and procedures
- Inspect all areas under Housekeeping's care and follow through with defect rectification
- Monitor outsourced services and work quality of vendors
- Monitor inventory of housekeeping and laundry supplies and equipment
- Ensure proper use and maintenance of all equipment, and make arrangements for repair and/or replacement of worn out and/or damaged equipment
- Monitor VIP arrivals and ensure rooms are set up according to their preferences

**Drive Service and Operational Excellence**
- Conduct daily line ups and monthly departmental meetings
- Manage service recovery for escalated guests' concerns and feedback
- Effectively implement housekeeping policies and procedures
- Analyse service quality of housekeeping operations for continuous improvement
- Review systems and processes for workflow and productivity improvement
- Innovate new ideas on housekeeping and laundry services to enhance guest experience
- Direct the implementation of sustainability programmes to drive organisational green initiatives
- Operationalise compliance management on hygiene, and workplace safety and health requirements
- Manage loss and risk prevention policies and procedures to minimise loss and risk in business operations
- Manage emergency situations

**Manage Team**
- Identify training needs of the division and implement a training plan in conjunction with the department heads to close gaps
- Ensure colleagues are trained to provide required service quality to all guests and visitors

**Talent Profile**:

- Minimum 5 years' experience in Housekeeping, preferably in a similar upscale property
- Prior experience in managing a team
- Knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling
- Ability to prioritize, organize, and delegate work
- Ability to exercise good judgement and provide guidance

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