Product Support Analyst

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who bend over backward to put customers first. Individuals who thrive on challenge and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings unique value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who bend over backward to put customers first. Individuals who thrive on challenge and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings unique value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

Sure, we are leading innovation in Enterprise Planning Management software. Yes, our product is arguably the most sophisticated one in its class. But our product alone does not make heroes of our customers. Our Support team does. Anaplan is looking to hire a **PRODUCT SUPPORT ANALYST**, based in **Singapore.**

This will involve helping customers use Anaplan, so knowledge of multi-dimensional modeling, business analytics, and customer service skills and attitude is a must. You will also assist in creating product documentation to be included in our online Community and online help.

**Core Responsibilities**:

- Answer customer support requests and escalate them as needed
- Collaborate with other departments within Anaplan to find resolutions to support issues
- Assist with reporting on customer support statistics
- Create product documentation that will be included in Anaplan's online Community

**Desired Skills**:

- Excel expertise
- Strong skills and experience working with a multi-dimensional modeling tool
- Degree in Finance, Accounting or Computer Science or equivalent
- Strong analytical and problem solving skills
- A passion for business analytics, modeling and planning
- Aptitude for quickly ramping up on new technology
- Excellent communication and customer service skills
- The desire to work with a truly dynamic and exciting team

**Required Language Skills**
- **Native or Fluent** Japanese & English ability

**What we offer**:

- A rewarding, progressive career with a company that values diversity, flexibility and understands the need for a good work/life balance.
- Market-leading salaries combined with generous bonuses, equity and a range of comprehensive benefits.
- Flexible working environment
- 3 days of paid leave every year to help support the charity or cause of your choice.
- The chance to contribute and evolve a company with a valuation over $1.4 billion

**Our Commitment to Diversity and Inclusion**

Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day

**COVID-19**

Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority. We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our interviewing process.