Service Delivery Manager
1 week ago
About us
EXEO Global Pte Ltd is the regional headquarters of Tokyo Stock Exchange listed EXEO Group, Inc in Japan, facilitating the operational and strategic management of overseas subsidiaries for the Group outside of Japan.
Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services, ICT infrastructure and supply chain technologies that have operations globally. EXEO Global also continually invests in new businesses and technologies that complement the offerings of the Group’s companies.
The role
To manage the service delivery in Singapore and assigned accounts by delivering quality services through a direct or outsourcing model. Be part of the operations team and work closely with peers. He/she will implement the necessary policies and best practices to achieve the defined objectives in line with the company’s mission and values.
Key accountabilities
Manage the service delivery process to meet SLA-driven delivery standards
Collaborate with external and internal stakeholders to optimize outcomes
Support sales and provide quality service delivery to obtain customer satisfaction
Manage complex customers and instill confidence in them on our ability to deliver
Manage outsourcing partners to ensure that they adhere to our delivery standards
Be a focal escalation point service delivery related matter, 24x7
Be a team player with the other department to actively develop, manage and improve service delivery standards
Participate in internal and external service review meetings on service delivery performance, service improvements, quality, and processes
Manage, monitor periodic Preventive Maintenance and responsible for compiling and filing all the PM documents.
Compile and prepare reports as required on the Service delivery and SLA
Any other ad-hoc tasks/projects from the manager
Skills & experience
Minimum Diploma/Degree holder in IT related or engineering discipline.
Experience in hardware maintenance support and delivery.
Good knowledge of Infrastructure/Networking/Servers/OS
A service-oriented mindset
Excellent communication and presentation skills
Experience in high severity case escalation and management
Self-motivated and delivery focused
Must be able to prioritize and effective in proactive action
Honest and able to manage sensitive or confidential information
Able to demonstrate a high degree of flexibility including out of hours
Ability to work under pressure and to deadlines
Able to multitask
Responsible, self-motivated and enthusiastic
Good interpersonal and teamwork skills
Service Delivery Manager
JOB NUMBER
DC0100825
CONTRACT TYPE
Permanent
COUNTRY
Singapore
LOCATION
8 Aljunied Avenue 3 Singapore 389933
COMPANY
EXEO GLOBAL PTE LTD
-
Service Delivery Manager
2 weeks ago
Geylang, Singapore Declout Full timeEXEO Global Pte Ltd (EG) is the global headquarters facilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime listed EXEO Group, Inc in Japan. Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services, ICT infrastructure and supply...
-
Manager, Project Delivery
4 days ago
Geylang, Singapore AEQON PTE LTD Full timeAbout us Aeqon, a subsidiary of DeClout, is the preferred information, telecommunications and security infrastructure provider in Southeast Asia, in particular in the Indochina region. Aeqon is principally focused on the distribution of high quality wired-line and wireless cable products, IoT gadgets, design and build solutions for data centres and the...
-
Geylang, Singapore NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Delivery Driver
2 weeks ago
Geylang, Singapore QSS Safety Products (S) Pte Ltd Full time**Company Description** QSS Safety Products is a safety solutions provider for the workplace and household with a comprehensive range of protective equipment that conforms to major quality standards. Established in 1960, QSS is committed to safety and has won numerous awards and garnered the trust of clients from all over Asia, as well as the UAE, Fiji, and...
-
Delivery Rider
2 weeks ago
Geylang, Singapore ITALIAN FABRICS PTE LTD Full timeWe are looking for TWO (2) responsible Delivery Rider to distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. **Responsibilities** - Deliver a wide variety of items to different addresses and through different routes - Follow routes...
-
Delivery Driver #67152
4 days ago
Geylang, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Manufacturing - Position Title**:Delivery Driver**: - Working Location: Geylang - Working Hours: 5 days (9.00 am - 5.30 pm) - Salary Package**:Basic $2,500 + AWS**: - Duration: Permanent **Key Responsibilities** - Safely operate a Class 3 vehicle to deliver goods to designated locations in a timely manner. - Verify the...
-
Class 3 Delivery Driver Ubi
4 days ago
Geylang, Singapore Simply Hamper Singapore Pte Ltd Full timeRoles & Responsibilities: - Perform day to day delivery task across Singapore - Ensure proper upkeep of the vehicle and the fulfilling required maintenance for servicing - Ensure timely collection and delivery of good to customers - Ensure proper handling of goods - Loading and unloading of goods - Plan delivery routes - Ensure to obey all traffic...
-
Delivery Driver Logistics Assistant
6 days ago
Geylang, Singapore Natureland Group Pte Ltd Full time**Requirement**: - Valid SG driving license with clean record - Able to read basic English & converse in English & Mandarin - PC literate - Job Scope - 5 days work week - If ad hoc job needed, might have to OT - Safely load items into the delivery vehicle, transport them & unload at our outlets - Review orders before and after delivery to confirm...
-
Customer Service
2 weeks ago
Geylang, Singapore ALIGNED GROWTH PARTNER Full time**OUR CLIENT** An Europe-based MNC with over 1,300 staff in 28 countries with its Regional Head Office in Singapore. They have aggressive expansion plan in ASEAN Region and is currently hiring talented people to join their growing pool of human capital. **THE POSITION** This position is important in coordinating sales orders with various departments to...
-
Administrative Assistant
6 days ago
Geylang, Singapore Temperature Sensors Service Pte Ltd Full time**Job Information** - Salary Package: Basic (starting from 2.2k) - AWS & Performance Bonus - Other Benefits: Medical & Dental coverage - Working Days: Monday - Friday - Working Hours: 9am - 5pm - Working Location: Ubi/Eunos - Job Contract: Full-time Permanent role **Responsibilities** - Handle customers’ orders & inquiries with efficient manner - Handle...