Service Delivery Manager

2 days ago

Geylang, Singapore Declout Full time

EXEO Global Pte Ltd (EG) is the global headquarters facilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime listed EXEO Group, Inc in Japan.
Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services, ICT infrastructure and supply chain technologies that have operations globally. EXEO Global also continually invests in new businesses and technologies that complement the offerings of the Group’s companies.
Service Delivery Manager
The Opportunity
This role is a bridge between EG and our business partner (a large Japanese telecommunications services company) and central to managing various stakeholders. The customer(s) is/are our business partner’s account. The incumbent will be managing projects which required close communication in English (especially real-time communication) with the client's overseas subsidiaries (non-Japanese IT staffs locate overseas) regarding IT design, construction, and operation.

Communicate with local carriers and vendors to collect necessary information and implement necessary requests and respond to customers based in Japan and worldwide outside Japan.
Align the understandings and requests which are received from customer’s Project Manager/Service Manager.
Coordinate between the carrier and vendor with strong service standard.
Negotiates with local customers, carriers and vendors based on an understanding of the contents of the contract with stakeholders and the service specifications provided (negotiation partners are not limited to APAC, but may be Westerners).
Negotiations with local customers, carriers, and vendors should be conducted within the scope agreed upon in advance with the customer’s Project Manager/Service Manager.
Follow the instructions of the customer’s Project Manager/Service Manager and the Legal Department when negotiating potential litigation risks.
For the reasons mentioned above, the person to fill this role should preferably be a person who is employed by or has experience in dealing with partner’s sales division
Able to work independently with mínimal supervision when tasks are assigned.
Any other ad-hoc assigned by superior.
**Requirements**:
Working location is either at KL, Bali or Singapore office depending on incumbent’s residency.
Strongly bilingual in Japanese and English by writing and communication due to the necessary requirement of liaison with foreign counterparts for this post.
Bachelor /Diploma in Engineering/Business or any Technology fields
The ability to report the chronological order of events, causes, countermeasures, and measures to prevent recurrence of incidents.
Must be able to respond logically and calmly to additional and detailed inquiries from customers regarding the report.
Understand the common practices of carriers and vendors (global standards)
When an incident occurs across multiple carriers, vendors, etc., it should be possible to collect the information necessary to isolate the incident from each carrier and vendor.
Service Delivery Manager
JOB NUMBER
EGPL01141
CONTRACT TYPE
Permanent
COUNTRY
Singapore
LOCATION
8 Aljunied Avenue 3 The Pulse Singapore 389933

  • Service Delivery Manager

    9 hours ago

    Geylang, Singapore EXEO GLOBAL PTE LTD Full time

    About us EXEO Global Pte Ltd is the regional headquarters of Tokyo Stock Exchange listed EXEO Group, Inc in Japan, facilitating the operational and strategic management of overseas subsidiaries for the Group outside of Japan. Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services,...

  • Service Delivery Manager

    1 week ago

    Geylang, Singapore M1 Limited Full time

    Job ID: **DL-IT-Ops-SD-001** **Job Type**: **Full Time** Job Classification: **Senior / Manager** Department: **Information Systems** Function: **Information Systems** **Location**: **Aljunied / Jurong, Singapore** Years of Experience: **8** Job Responsibilities/Requirements: **About The Role** A service delivery manager is responsible for overseeing...

  • Delivery Manager

    2 weeks ago

    Geylang, Singapore AUXILIARY CONSULTANT (AC) Full time

    Delivery Manager (Health & Education) Monday to Friday, 9:00 AM - 6:00 PM **Salary**: $6000-10000 **Responsibilities**: Your responsibilities will include, but are not limited to: 1. Project Management: - Oversee the planning, execution, monitoring, and completion of projects. - Ensure projects are delivered on time, within scope, and within budget. -...

  • Delivery Manager

    2 weeks ago

    Geylang, Singapore Activate Interactive Pte Ltd Full time

    We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join...

  • Delivery Driver

    2 weeks ago

    Geylang, Singapore Mansa Computers Full time $30,000 - $60,000 per year

    SUMMARY:As a Delivery Driver, you will play a crucial role in ensuring the efficient and timely delivery of Company's products, documents and items to the customers in a safe, courteous and timely manner. This exciting role combines efficient logistics with excellent customer service, allowing you to be the face of our Company while providing a seamless...

  • Delivery Assistant

    2 days ago

    Geylang, Singapore Nanyang Tech Pte Ltd Full time $30,000 - $48,000 per year

    Responsibilities:Assist with loading and unloading goods onto the vehicle and ensure their safe delivery to customers.Execute deliveries according to assigned routes.Maintain cleanliness and proper upkeep of the delivery vehicle.Contact customers upon arrival to facilitate deliveries.Ensure all Delivery Orders (D.O.) are accurately signed.Perform additional...

  • Delivery Driver

    2 weeks ago

    Geylang, Singapore Hattan International Pte Ltd Full time

    **Position**: Delivery Driver **Location**: Singapore **Employment Type**: Full-time **About Us**: We are a growing liquor wholesale distribution company dedicated to providing exceptional service and a wide range of quality products to our customers. Join our dynamic team and play a vital role in ensuring smooth and timely deliveries. **Key...

  • Project Delivery Engineer

    2 weeks ago

    Geylang, Singapore AEQON GROUP Full time

    The incumbent is required to assist project manager to manage and oversee a team of Engineers on all technical and coordination matters within the project delivery execution of works. This is a collaborative role that supports the business functions such as sales, project and operations in technical expertise and resource requirement from initiation,...

  • Delivery Rider

    2 days ago

    Geylang, Singapore ITALIAN FABRICS PTE LTD Full time

    We are looking for TWO (2) responsible Delivery Rider to distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. **Responsibilities** - Deliver a wide variety of items to different addresses and through different routes - Follow routes...

  • Delivery Driver

    2 weeks ago

    Geylang, Singapore QSS Safety Products (S) Pte Ltd Full time

    **Company Description** QSS Safety Products is a safety solutions provider for the workplace and household with a comprehensive range of protective equipment that conforms to major quality standards. Established in 1960, QSS is committed to safety and has won numerous awards and garnered the trust of clients from all over Asia, as well as the UAE, Fiji, and...