Volunteer Manager

**ABOUT THE ROLE**

You will spearhead the development of strategies, policies, processes, initiatives, and tools in volunteer management at EQUAL, mainly focusing on volunteer resource planning and management and, collaborating with relevant stakeholders in maintaining a positive environment for volunteering at EQUAL.

As a Volunteer Manager, you are to identify and analyse the emerging approaches and trends in volunteerism that will add value to the volunteer engagement strategies. You are to foster an engaging and positive culture for volunteerism by networking and engaging with external stakeholders to identify opportunities for partnership in advancing the volunteering efforts at EQUAL.

You will take the lead to develop, implement, and advance volunteer management framework, policies, and processes to ensure the practices are in place. This includes regularly evaluating and reviewing policies, system and structure related to volunteer recruitment, training and development, deployment, and operation to provide role clarity and purpose of volunteerism at EQUAL. You will help to identify opportunities for volunteer recruitment campaigns and support development of publicity materials as required. It is your responsibility to develop and enhance risk mitigation measures and continuity plan to minimise service disruption and achieve quick recovery through the effective management of volunteers.

In this role, you are to build and maintain relationship with volunteers through regular check-in and engagement activities. You are to develop volunteer appreciation and welfare programme to recognise the contributions and efforts made by the volunteers. You will help to plan strategically using volunteer data and management system, and to develop opportunities to expand volunteer scope of service at EQUAL.

As a Volunteer Manager, you will be responsible for budget planning, implementation and post-evaluation of all volunteer events and activities. You will be responsible for your team members, providing coaching and support, in their training and development to ensure operational efficiency.

You will report directly to the Head of Finance & Corporate Services and will be part of EQUAL’s leadership team looking into strategic, sustainable, and scalable growth of the organisation. As part of the EQUAL leadership team, you will contribute towards building a high-performing organisation, a great workplace and fun and positive work culture for the organisation. You may have the opportunity to supervise intern/s or other staff. You may also be required to work on other areas and projects as assigned by the Board and Management.

**ROLE REQUIREMENTS**

**Preferred Experience**
- Minimum 7 years of relevant work experience in volunteer management
- At least 4 years of supervisory and leadership experience, with proven leadership capabilities
- Prior experience in the social services sector will be an advantage

**Technical Competencies**
- A strong team-player who is also able to work independently
- Able to confidently deliver programmes to beneficiaries
- Able to engage stakeholders at all levels to understand their needs
- Good interpersonal skills to engage multiple stakeholders, strong analytical skills and change management skills
- Ability to plan, multi-task and problem-solving skills
- Ability to display good listening skills and to communicate with all levels of employees

**Other Attributes**
- Strong leadership skills with ability to coach and nurture others
- Builds and contributes towards positive team culture
- Leads with strategy and innovation
- Excellent communication and interpersonal skills