Client Services Officer

What we will offer: We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can get early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees. Team Structure: This role sits within our Office Services team providing support to the Stephenson Harwood (Singapore) Alliance. The team provides a wide range of support and ensures that both employees and clients are hosted in a safe, environmentally friendly, efficient, and well-equipped office that cater for the needs of practice groups while operating to measured standards. We are looking for a quick thinking, organized and motivated self-starter who is eager to thrive and welcomes the opportunity to grow professionally in a supportive environment. Main Responsibilities: As a Client Services Officer, you will be responsible for managing our front desk and offer a variety of administrative support across our practice. Multi-tasking is essential in this role, it requires the ability to juggle and prioritize even when under time pressure, including the following: - Coordinate front-desk activities, including distributing correspondence, redirecting phone calls and enquiries, and scheduling of duty roster - Welcome visitors and colleagues with a warm and positive experience - Manage courier bookings, receive incoming deliveries, and distribute mail - Maintain the immaculate presentation of our office, ensuring all equipment on the floor is functional, and managing pantry and stationery stock levels - Room management for multiple daily bookings. This includes arranging catering, offering refreshments, setting up AV/video conferencing and clearing the room after meetings have concluded for the next booking - A variety of administration tasks including assisting other departments on tasks and ad-hoc projects (i.e., events coordination for Business Development, induction scheduling for Human Resources etc.) - Has the initiative to stay a step ahead and identify opportunities to ensure processes are run more efficiently in the office - This role may require working in shifts, hence flexibility is a plus - Support Office Manager on day-to-day operational needs Attributes/Skills Required: - Sound knowledge of front of house operations, ideally within professional services - Strong verbal and written communication skills - A collaborative, people-oriented mindset, and a flexible approach to your work - Proficient in MS Office and Outlook - Effective knowledge and use of telephone, conference calls and video conferencing and basic knowledge of AV equipment - Ability to work within deadlines with excellent attention to detail - A willingness to support colleagues and get involved in things outside of the scope of your role About the Firm: With 8 offices worldwide and with our headquarters based in London, Stephenson Harwood is a law firm where our people are committed to achieving the goals of our clients - listed and private companies, institutions and individuals across the globe. Our mix of expertise and culture results in a combination of deep local insight and the capability to provide a seamless international service. Our experience encompasses corporate, commercial litigation and arbitration, employment, pensions and private wealth, finance, marine and international trade, and real estate and projects. We assemble teams of bright thinkers to match our clients' needs and give the right advice from the right person at the right time. Dedicating the highest calibre of legal talent to overcome the most complex issues, we deliver pragmatic, expert advice that is set squarely in the real world. The Stephenson Harwood (Singapore) Alliance (the "Alliance") is part of the Stephenson Harwood network and offers clients an integrated service in multi-jurisdictional matters involving permitted areas of Singapore law. The Alliance is comprised of Stephenson Harwood LLP and Virtus Law LLP. Court litigation services in Singapore are provided by the Singapore law firm, Virtus Law LLP.