Client Service Officer

5 days ago

Singapore ERUDITE EDUCATION ACADEMY PTE. LTD. Full time

**Join Our Vibrant Tuition Centre as a Customer Service Officer**

Are you a dedicated and detail-oriented individual with a passion for providing excellent customer service? Our well-established English and Literature tuition centre is seeking a full-time Customer Service Officer to play a vital role in our daily operations. If you thrive in a dynamic environment and enjoy interacting with people, we encourage you to apply

**About the Role**:
As our Client Service Officer, you will be the friendly and efficient first point of contact for our students and parents. You will be responsible for a range of administrative tasks, ensuring a smooth and positive experience for everyone who interacts with our centre. This is a full-time position requiring availability on four weekdays (Tuesday to Friday) and one weekend day (Saturday).

**Work Schedule**:
Weekdays (Tuesday - Friday): 12:30 PM - 9:30 PM

Saturday: 8:30 AM - 6:30 PM

**Key Responsibilities**:
To ensure the smooth and efficient operation of our tuition centre and the satisfaction of our students and parents, your responsibilities will include:
**I. Student & Course Administration**:

- Assist in administrative duties pertaining to student and course registration matters.
- Perform accurate data entry of student information and records.
- Maintain and update the student enrolment database.
- Prepare and issue invoices, receipts, and payment records.
- Assist in generating reports and maintaining necessary documentation.

**II. Customer Service & Communication**:

- Serve as the primary point of contact for students and parents.
- Provide professional service and advice to achieve customer satisfaction.
- Handle customer inquiries and concerns effectively.
- Follow up on outstanding payments and ensure timely fee collection.
- Establish and maintain positive relationships with both prospective and existing customers.

**III. Sales & Promotion**:

- Actively promote the organisation’s programmes to prospective customers in a professional manner.
- Work towards company sales targets and to maximise student retention.

**IV. Teaching Support**:

- Assist teachers with the preparation of teaching materials, including printing and photocopying materials, organising resources, etc.

**V. General Operations & Support**:

- Contribute to the smooth daily operations of the tuition centre.
- Coordinate and manage classroom schedules.
- Monitor office supplies and place orders when needed.Undertake ad-hoc administrative and operational duties as required.

**Skills & Requirements**:

- Minimum ‘A’ Level certification
- Previous experience in administration, data entry, or customer service is preferred
- Strong organisational and multitasking abilities with meticulous attention to detail
- Comfortable using various software, online platforms, and basic troubleshooting
- Strong organisational and multitasking abilities with meticulous attention to detail
- Ability to work effectively both independently and collaboratively within a team
- Demonstrates a friendly, patient, and empathetic approach when interacting with parents and students
- Highly responsible and takes ownership of tasks
- Able to communicate effectively (verbally and written) in both English and Chinese (essential for effective communication with parents)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

**Main Location**:
46 East Coast Road S428766

May be required to travel to Bukit Timah occasionally.

**To Apply**:
We look forward to welcoming a new member to our dedicated team

  • Client Services Executive

    7 days ago

    Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:Client Services Executive **Reports to**: MD, Singapore & Indochina **Location**: Singapore **Responsibilities** - Oversee and perform full spectrum of payroll process to ensure accurate, timely and compliant delivery for clients - Ensure accuracy prior to processing of payroll, by conducting quality assurance within...

  • Client Service Officer

    2 days ago

    Singapore Citi Full time

    The Client Service Officer is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires...

  • Client Services Officer

    3 days ago

    Singapore Venture Smarter Full time $36,000 - $42,000 per year

    The Role: Company: Venture SmarterWork Arrangement: Work From HomeSalary: $3,000 - $3,500/month (Based on experience)Job Type: Full-Time | RemoteRole Overview:We seek a highly organized, proactive, and customer-focused Client Services Officer to join our remote team. You will be the primary point of contact for our clients, ensuring they receive outstanding...

  • Client Service Officer

    2 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $3,000 - $4,000 Per Month**Date Posted** - 4 hours agoAdditional Details **Job ID** - 103403**Job Views** - 1Roles & Responsibilities Our client is a market leader within the health and life insurance space. We are currently partnering them to look for a Client Service Officer....

  • Client Services

    1 week ago

    Singapore AIMS Full time

    **About the company** AIMS is one of the world's leading financial brokers providing premium trading solutions for all types of traders. AIMS is a global prominent brokerage providing trading executions, clearing and technical support for retail and institutional clients in over 10 countries. Till date, AIMS is present in Australia, Dubai, Malaysia, Vietnam,...

  • Client Service Officer

    1 week ago

    Singapore Citi Full time

    The Client Service Officer is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of...

  • Client Service Manager, Officer

    5 days ago

    Singapore State Street Corporation Full time

    **Who we are looking for** **Why this role is important to us** The team you will be joining is a part of International Fund Services (IFS), acquired by State Street in July 2002. IFS, also known as Alternative Investment Solutions is a recognized industry-leading provider of fund accounting, fund administration and risk services to hedge funds and private...

  • Client Service Manager, Officer

    5 days ago

    Singapore State Street Full time

    Who we are looking for Why this role is important to us The team you will be joining is a part of International Fund Services (IFS), acquired by State Street in July 2002. IFS, also known as Alternative Investment Solutions is a recognized industry-leading provider of fund accounting, fund administration and risk services to hedge funds and private equity...

  • Client Services Officer

    1 week ago

    Singapore Timeo-Performance Full time

    Our client, an international pioneer company, leader in the development and management of innovative health & life insurance solutions, is looking for a Client Services Officer to join its International Operations division here in Singapore. The International Operations division, which has more than 250 employees in 15 countries, manages the health care...

  • Client Service Officer-09

    5 days ago

    Singapore Citi Full time

    **Responsibilities**: - Deliver wealth management services to CITI PRIVATE BANK clients with guidance from the Banker teams. - Manage and execute client transactions with respect to business and individual banking, credit and investment products. Ensure transactions are completed within audit and compliance standards as well as timely. - Take ownership of...