Customer Integration and Production Support Engineer

Company Description

MarketAxess, an S&P 500 Company, operates a leading electronic trading platform that enables fixed income market participants to efficiently trade corporate bonds and other types of fixed-income instruments using MarketAxess' patented trading technology. Over 1,500 institutional investor and broker-dealer firms are active users of the MarketAxess trading platform, accessing global liquidity in U.S. high-grade corporate bonds, emerging markets and high-yield bonds, European bonds, U.S. agency bonds, municipal bonds, credit default swaps and other fixed-income securities. MarketAxess also offers a number of trading-related products and services, including: market data to assist clients with trading decisions; connectivity solutions that facilitate straight-through processing; technology services to optimize trading environments; and execution services for exchange-traded fund managers and other clients. Through its Trax® division, MarketAxess also offers a range of pre
- and post-trade services, including trade matching, regulatory reporting and market and reference data, across a range of fixed-income products. Trax is the trading name of Xtrakter Ltd., a MarketAxess group company.

**Job Description**:
**This role is responsible for**:

- Working with new and existing institutional clients and broker-dealers with the implementation/integration of MarketAxess and TRAX-provided APIs for various STP features.
- Support API integration for various fixed income products - US Investment Grade, Emerging Markets, High Yield, US Agencies, Asset Backed Securities and Credit Default Swaps.
- Create and maintain clear and concise technical documentation, aimed at external IT audience.
- Work with business analysts, quality assurance teams and developers to design and implement features with client requirements/needs in mind
- Work with client services, production support and development teams for speedy resolution of any issues in the test and production environments.
- Continue to build and foster relationships with dealer and client IT teams, engaging them in the design and development of new products/features/services etc.
- Occasionally, build tools and test harnesses to support the ongoing integration of clients and dealers with the MarketAxess system.

**General Support Responsibilities Include**:
Provide cover to the Live and Test trading systems, ensuring smooth running of trading system servers and services

Form part of the Global support roster to assist in our follow the sun model. Participate in weekend support rosters

Provide 2nd line support services for client services and account management teams

Support external users of the API interfaces

Provide networking and connectivity support

Monitoring system servers and ensuring appropriate monitoring is in place

Raise and track issues through the use of the Jira ticketing mechanism

Answer the Production Support hotline in a professional manner

**Qualifications**:
**Knowledge/Experience**
- Someone with industry experience in an integration, trade support, development and/or business analyst role.
- Understanding of Fixed Income products, order and trade flow and Ecommerce platforms would be beneficial
- Experience and thought leadership in certification is highly desirable. Specifically, automation of certification procedures and installing self-service tools in order to produce operational efficiencies.
- FIX protocol experience is must.
- Experience with XML (DTD, schemas), TCP/IP & networking fundamentals.
- Good working knowledge of Unix/Linux operating system including user commands, scripting etc.
- RDBMS skills (SQL Server and/or Oracle) - ability to read, write and run SQL scripts
- Ability to resolve problems and incidents across multiple technology areas
- Knowledge of batch scheduling and monitoring software i.e., Control-M & Geneos would be beneficial

**Skills/Personal Requirements**
- A degree from a recognised university
- Analytical and solutions oriented
- Excellent verbal and written communication skills, effective at building customer relations
- Strong verbal and written communication skills
- Ability to work well under pressure
- Promotes a positive ‘Can Do’ attitude
- Willing to contribute to out of hours work when needed

Additional Information
**Languages**
- English
- Mandarin is a plus