Client Success Executive

2 weeks ago

Singapore KOPI NEAR ME PTE. LTD. Full time

**About Kopi Near Me**:
Kopi Near Me brings authentic Nanyang coffee and beverages to workplaces and retail spaces through our innovative self-service coffee machines.

If you love the aroma of kopi, teh, and all things Nanyang, and enjoy working with clients in a structured and process-driven environment, we’d love to have you join our growing team.

**About the Role**:
We are looking for a Client Success Executive to support our business operations and client relationships. You will be responsible for managing assigned client accounts, following up on orders, coordinating machine deployments, and ensuring that our customers continue to enjoy a seamless kopi experience.

This role is ideal for someone who is organized, detail-oriented, and enjoys supporting sales processes without the pressure of active sales targets.

**Key Responsibilities**:
**Account Management & Customer Support**
- Handle and maintain a set of client accounts (office, restaurant, and retail partners).
- Serve as the primary point of contact for day-to-day client inquiries and support.
- Ensure clients follow proper order, payment, and replenishment procedures.
- Coordinate with the operations team for machine servicing, replenishment, and maintenance schedules.
- Monitor client satisfaction and escalate issues when necessary.

**Sales Administration & Coordination**
- Prepare quotations, invoices, and delivery orders as per company templates.
- Update internal records with client activity, orders, and feedback.
- Track contract renewals, MOQs, and performance metrics for each client account.
- Liaise with the logistics team to ensure timely delivery and servicing.
- Assist in preparing monthly sales and performance reports.

**Process Compliance & Documentation**
- Follow prescribed procedures and workflows for client onboarding, sales documentation, and reporting.
- Maintain proper filing and records for client communications, contracts, and documents.
- Help improve process efficiency through feedback and documentation.

**Internal & Administrative Support**
- Support the sales and business development team with administrative tasks.
- Assist with data entry, client tracking, and general office coordination.

**Requirements**:

- Minimum Diploma or equivalent qualification.
- 6 months to 3 years of experience in sales coordination, administration, or customer service preferred.
- Strong organizational skills and attention to detail.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) or Google Workspace.
- Communication skills (spoken and written English).
- A positive attitude and willingness to learn.
- Must enjoy Nanyang-style kopi and beverages — our team lives and breathes it

**Why Join Us?**:

- Be part of an innovative and growing homegrown kopi brand.
- Structured processes and supportive team environment.
- Opportunities to learn about F&B tech and customer operations.

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