Client Success Executive

The Client Success Executive helps clients grow their business through digital marketing. You will support the team by coordinating tasks, sharing updates, and keeping communication clear between clients and the team. Part of your role is to understand client needs and goals so that the strategies we apply deliver the best results.

You will also develop skills in project management, time management, communication, and teamwork.

• Understand client's brand and digital marketing objectives to ensure that all communications and activities are aligned
• Use our internal task management system to ensure on-time submission of all client deliverables, and quickly create new tasks that come out of client meetings and email/phone requests
• Maintain an internal "marketing brief" to capture all branding guidelines, tone of voice, competitor strategies and general instructions from the client that are documented by the sales team, and passed to the implementation team. This brief also collects all learning as the implementation progresses so that new team members quickly ramp, and so that we capture knowledge and never repeat marketing experiments that did not work previously
• Manage the scope delivery of each team involved in the scope of each client
• Coordinate with teams to build weekly and monthly performance reports, evaluating data insights and optimization ideas from the client's perspective
• Assess new client requests as in-scope or out of scope and work with sales and management to determine how to meet the client's needs
• Escalate when performance is not meeting expectations
• Learn digital marketing strategy to a level where you can assess and add to the team's improvement plans.
• Act as a trusted partner to clients by proactively engaging and communicating with them to ensure that the strategic goals are aligned and met.
• Understand their business and target market as deeply as they do
• Brainstorm ideas with the client on all aspects of the scope and overall business strategy
• Quickly earn trust and eventually be the single point of contact for each client
• Facilitate weekly client meetings to clearly explain performance metrics and ideas to improve
• Actively learns and masters all digital marketing skill sets, and platforms in use by the client
• Adhere to strict service level agreements for communication with clients. Maximum response time of 3-4 h for PH/APAC, up to 12h for US/UK.

Education

• Bachelor's degree in Marketing, Business Administration, Advertising, Communication Arts or any related courses.

Experience

• 0 to 3 years experience in digital marketing or a related professional services role

Skills and Competencies

• Proficient in both spoken and written English with strong comprehension skills. Loves to present and engage in productive discussions with clients and internal teams
• Strong organizational and team management skills
• Proficient in MS Excel, MS PowerPoint, and Google Office Suite
• A graduate of Marketing, Business Administration, Advertising, Communication Arts, or any related courses.
• A very fast learner and will go out of your way to learn performance marketing. We have a rapid training system in place, so we are really looking for strong initiative
• Ability to manage multiple clients and know how to manage, prioritize, and execute tasks in an organized manner
• Ability to build rapport and collaborate with others within the company and externally.
• Strong problem-solving skills and don't easily crack under pressure
• A data storyteller or willing to learn and curious about analyzing and understanding data to come up with solutions for clients
• Working knowledge in any of the following fields is a huge plus: PPC Advertising, Search Engine Optimization, Content Marketing, Social Media Marketing, and Web Analytics.
• Sales, Marketing, Advertising, Public Relations, or Digital Marketing Agency internship experience is a plus.

Skills and Competencies

• Work Location: Makati City / Remote
• Work Schedule: Monday–Friday, Flexible Work Schedule