Manager, Enterprise Systems, Technical Account

Job Requisition ID #
- 23WD68506

Who We Are

We make software for people who make things.

If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. With Autodesk, you have the power to make anything.

As Autodesk continues to accelerate the move to the cloud and transition to a subscription-based business model, the challenge to scale becomes ever harder. We are looking for a Manager - Enterprise Systems, Technical Account Management to ensure Autodesk’s customers drive long-term success through an array of services that accelerate customer business goals and drive adoption of our technology. This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s, success.

This position will involve:

- Accountability for the success of our customers
- Manage the implementation of processes and plans to ensure effective delivery of onboarding and adoption services for Autodesk products.
- Strong collaboration with various internal and customer stakeholders
- Selection and development of highly responsive teams by recruiting resources, defining staff development areas and programs, and providing ongoing feedback, training, and development.
- Managing diverse global teams to drive adoption and success of Autodesk solutions
- Measure and monitor performance against established service levels to ensure achievement of individual and team targets; conduct periodic verification of work to ensure adherence to organizational standards
- Lead or participate in setting organization vision, global projects, and initiatives; proactively identifies more efficient strategies to promote efficiency.
- Driving innovation in the Customer Technical Success organisation and within other departments in customer success.

You will be:

- An individual of great curiosity - be inquisitive and challenge the status quo
- A confident critical thinker that can jump into many different problems and situations and come up with tactical recommendations
- Someone who is invigorated by delivering impact - and being able to demonstrate tangible customer result
- A practitioner of cultural sensitivity - can adapt your communication and behaviours to other cultural norms
- Someone who can make change now.

**Requirements**:

- 4-5 years managerial experience, preferably in a SaaS environment
- A sense of urgency and commitment to customer success, product adoption and instilling that same priority in the team and peers
- Proven ability to manage and inspire teams towards adoption
- Experience in leading customer success initiatives to better service customers, increase operating efficiency, and support new operational models
- The skill to partner cross functionally to champion for the team and the customer
- Courage: The passionate self-belief and trust necessary to be bold and brave in one's actions to enable controlled risk taking which allows positions to be challenged, thereby delivering strong results
- Smart: We strive for simplicity and prioritize what matters most. Aware of impact of own words and actions on others
- Inclusive: Work collaboratively and seek differing perspectives from people who are diverse in background, culture, and ways of living
- Impactful: Display a sense of urgency in approaching critical challenges with passionate about making a positive impact. Be committed to our customers' success
- Accountable: Do what I say and say what I do and take responsibility for good and bad results

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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