Technical Services Manager
2 weeks ago
**Responsibilities**:
- Developing product & service strategies, roadmaps and determine market segmenting, targeting and positioning for Managed Services portfolio.
- Establishing and cultivate collaboration with internal stakeholders in Managed Services solutions to deliver differentiated managed services with unique value propositions.
- Engaging Sales and Presales for better understanding of customer and market demand and drive towards product & service development.
- Engaging with Product Manager, Technical Architects, Engineering & Operation Team on the development of new services features.
- Establishing and enhance Managed Services product & services to ensure the smooth delivery of services.
- Working close with respective stakeholders to analyse market and competitive information to identify market needs and corresponding product enhancements / development required
- Develop & enhance product features and review pricing to ensure product competitiveness and service quality based on benchmarks/feedbacks.
- Provide technical services to stakeholders with immediate and accurate responses.
- Ensuring availability and timeliness of product information to internal stakeholders as well as provide product training to various stakeholders.
- Troubleshooting in solving technical problems, product and services defects
- Provide training to stakeholders on existing and new products & services standards.
- Monitoring product quality against target levels and trigger corrective actions where necessary.
**Requirements**:
- Minimum a Bachelor’s Degree (Electronics /Computer Science/ICT preferred)
- At least 5 years of ICT Industry and has experience with Managed Services Provider
- Working & technical knowledge of Workplace Management, Infrastructure, Cloud Computing & Cybersecurity
- Good analytical and critical thinking
- Good oral and written communication skills
- Interpersonal and people management skills
- Microsoft PowerPoint design skills
- Keen sense of technology developments, market trends, and needs of the Managed Services market
- Customer oriented, Independent, creative and with drive.
- Have a broad knowledge of the Outsourcing Services especially on Workplace Management, Infrastructure, and Cloud Computing & Cybersecurity.
- Proven track record of successfully developing and growing a portfolio of Managed Services
- First-hand experience in developing key product processes pre-sales, post-sales, billing and workflow systems.
- Knowledge on ITIL and Project Management Framework will be a plus
-
Technical Officer
4 days ago
Singapore ITE Institute of Technical Education Full time**[What the role is]** The Technical Officer is responsible for providing administrative and technical assistance and support to staff in the School of Business and Services. **[What you will be working on]** - Provide first-line technical support to staff - Maintain and troubleshoot facilities, hardware, and software - Manage classroom and laboratory...
-
Service Technician
2 weeks ago
Singapore Trisome Technical Services & Supply Pte Ltd Full timeOverview We are looking for a skilled and motivated Service Technician to join our Valve Automation Division. The ideal candidate will have hands-on experience in the installation, maintenance, and troubleshooting of automated valve systems, including pneumatic, electric, and hydraulic actuators. Responsibilities Install, calibrate, and commission valve...
-
Technical Service Manager
1 week ago
Singapore ALPHAEUS PTE. LTD. Full timeThe Operations Manager plays a pivotal role in bridging operations and service management with technical expertise, providing strategic oversight, technical advice, and leadership in the deployment and management of IT services. This role demands a blend of technical acumen, operational excellence, and service management proficiency, aimed at delivering...
-
Technical Services Manager
7 days ago
Singapore Digital Business People Full time**Role**: As a Technical Services Manager with a hands-on Technical Team Lead role at NICE Actimize, you will be responsible for leading a team of technical professionals, ensuring the successful delivery of technical services, and actively participating in hands-on technical tasks. You will play a key role in managing projects, coordinating team activities,...
-
Technical Services Manager
7 days ago
Singapore Jetstar Full timeJetstar thrives on innovation. We're always looking for dynamic and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. What’s more, this role will see you working as part of a broader group Jetstar and Qantas structure. Our team is...
-
Technical Service Manager
1 hour ago
Singapore HR Exchange Full time**Responsibilities**: - Effectively manage all services & operations, delivering effective Asset Management services to client - Consistently deliver “Management Expectations” successfully across all key areas - Responsible for the overall performance of the Services team ensuring all SLA’s and KPI’s are delivered in accordance with the contract and...
-
Technical Services Manager
1 week ago
Singapore NICE Systems Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. **Role**: As a Technical Services Manager with...
-
Technical Services Manager
1 hour ago
Singapore KRIS INFOTECH PTE. LTD. Full timeAlign organizational IT strategy with customer experience strategy while continually helping improve operation policies, standards, and procedures. - Actively engage in hands-on technical tasks, leveraging your expertise to contribute to project success. - Lead and manage geographically distributed teams of technical professionals, providing guidance,...
-
Technical Services Manager
2 weeks ago
Singapore Hawker Pacific Full timeSummary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Technical Service Manager
7 days ago
Singapore SINOPEC LUBRICANT (SINGAPORE) PTE. LTD. Full timeResponsible for providing international market with on-site technical support for overseas projects in lubricant or grease and technical support to solve technical problems. - Recommend lubricant products by comparing competitive product information or customer lubricant requirements. - Provide remote and on site customer service (especially technical...