Technical Services Manager

2 weeks ago


Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Developing product & service strategies, roadmaps and determine market segmenting, targeting and positioning for Managed Services portfolio.
- Establishing and cultivate collaboration with internal stakeholders in Managed Services solutions to deliver differentiated managed services with unique value propositions.
- Engaging Sales and Presales for better understanding of customer and market demand and drive towards product & service development.
- Engaging with Product Manager, Technical Architects, Engineering & Operation Team on the development of new services features.
- Establishing and enhance Managed Services product & services to ensure the smooth delivery of services.
- Working close with respective stakeholders to analyse market and competitive information to identify market needs and corresponding product enhancements / development required
- Develop & enhance product features and review pricing to ensure product competitiveness and service quality based on benchmarks/feedbacks.
- Provide technical services to stakeholders with immediate and accurate responses.
- Ensuring availability and timeliness of product information to internal stakeholders as well as provide product training to various stakeholders.
- Troubleshooting in solving technical problems, product and services defects
- Provide training to stakeholders on existing and new products & services standards.
- Monitoring product quality against target levels and trigger corrective actions where necessary.

**Requirements**:

- Minimum a Bachelor’s Degree (Electronics /Computer Science/ICT preferred)
- At least 5 years of ICT Industry and has experience with Managed Services Provider
- Working & technical knowledge of Workplace Management, Infrastructure, Cloud Computing & Cybersecurity
- Good analytical and critical thinking
- Good oral and written communication skills
- Interpersonal and people management skills
- Microsoft PowerPoint design skills
- Keen sense of technology developments, market trends, and needs of the Managed Services market
- Customer oriented, Independent, creative and with drive.
- Have a broad knowledge of the Outsourcing Services especially on Workplace Management, Infrastructure, and Cloud Computing & Cybersecurity.
- Proven track record of successfully developing and growing a portfolio of Managed Services
- First-hand experience in developing key product processes pre-sales, post-sales, billing and workflow systems.
- Knowledge on ITIL and Project Management Framework will be a plus


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