Technical Services Manager

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

**Role**:
As a Technical Services Manager with a hands-on Technical Team Lead role at NICE Actimize, you will be responsible for leading a team of technical professionals, ensuring the successful delivery of technical services, and actively participating in hands-on technical tasks. You will play a key role in managing projects, coordinating team activities, and providing technical expertise to solve complex challenges and form teams with other BU’s and peer groups.

**Responsibilities**
- Align organizational IT strategy with customer experience strategy while continually helping improve operation policies, standards, and procedures.
- Lead and manage geographically distributed teams of technical professionals, providing guidance, mentorship, and support. Constantly look for ways to improve technical skills within the team. Engage and/or facilitate periodic training for the technical team.
- Conduct code reviews to ensure code quality, maintainability, and security.
- Oversee the planning, execution, and delivery of projects within established timelines and budgets aligned with Actimize delivery methodology.
- Collaborate with cross-functional teams to ensure project goals align with overall business objectives.
- Serve as a primary technical point of contact for clients, understanding their technical requirements and client concerns and proactively identify opportunities for service improvement.
- Allocate resources effectively, balancing workloads and skillsets within the team.
- Collaborate with HR to recruit, onboard, and train new team members.
- Implement and enforce quality standards for technical deliverables, ensuring adherence to best practices.
- Strive to build efficiencies, repeatable processes, and best practices on implementations.
- Collaborate with product management on defining new product features.
- Support sales and pre-sales on new opportunities and leads. Provide consultation to prospects and clients on best practices on the technologies to adopt.
- Work with presales teams to design and present possible solutions to potential new customers, as well as help with RFI/RFP responses.
- Previous experience in leading a technical team. Demonstrated ability to inspire and motivate a team toward achieving common goals.
- Financial Services experience is a must, preferably in the Financial Crime and Compliance domain.
- Strong experience in designing and delivering Enterprise solutions to Tier 1 organizations with end-to-end experience and expertise.
- Experience in client-facing roles, with the ability to understand client needs, build strong relationships, and address concerns effectively in a Consulting or Professional Services capacity.
- Demonstrated ability to adapt to evolving technologies and industry trends, ensuring that the team stays current and leverages the latest advancements.
- Customer facing experience, preferably in
- Domestic travel required (up to 15%)
- BA degree in Computer Science or related field or relevant experience (advanced degree a plus)

**#LI-Hybrid**

**_About NICE _**
- NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. _
- Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. _
- NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law._