Manager/senior Manager
11 hours ago
Advertised on : 19 Nov 2024 | Closing Date : 28 Feb 2025_ _
- WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.- The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.- We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.We have the following role opening:
**Manager/Senior Manager - Technology**
- Responsibilities:- Managing the service desk team
Awareness of end user needs and changing requirements
Command and control leadership - ability to understand the problem, analyse and account for incidents
Manage the service delivery team to successful execution of daily production duties
Lead technical discussions within the service desk team
Escalate all production / non-production issues to the relevant teams and stakeholders
Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
Provide post mortem analysis and reports of incidents
Authoritatively and confidently guide escalation tickets to resolution
- Requirement:- Bachelor’s degree within a given technical field
7 - 10 years of operations management
7 - 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
5+ years of experience managing teams especially business service operational support
Articulating high level business requirements to senior management
Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
Ability to be proactive with a strong desire for continuous improvement of practices and processes
Outstanding written and verbal communication skills
Strong analytical and problem-solving skills
Ability to manage and multitask in a fast-paced environment
ITSM, ITIL and other service management certifications are advantageous
Please do not send us your personal information if you do not wish your personal information to be used in this way.**Job Specialization**
**Technology
**Type of Employment**
**Permanent
**Minimum Experience**
**7 Years
**Work Location**
**Singapore
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