Citi Commercial Bank

In-Business Risk & Controls (IBRC) organization is an integral part of Citi Commercial bank (CCB) and drives consistency across CCB for addressing risk and control issues. CCB IBRC fosters a culture of control and customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational, and operational risks.

Roles in the risk and controls space are critical to managing a safe and sound global business. The primary function of IBRC is to anticipate, identify and mitigate non-credit risks, including operational, compliance, reputational and performance risks, that could impact business objectives, and to minimize control breaks, poor audit/exam results and operational risk events and losses. IBRC staff work with the business to determine appropriate mitigants to key risks, including advising them on how to design appropriate controls through a globally consistent MCA, and in overseeing the implementation of various elements of the business’s overarching Risk Appetite Framework. The IBRC team also helps to instill a robust risk and controls culture throughout the business through a strong issues and audit/exam management discipline.

**Role description**

CCB APAC is seeking to hire an In-Business Compliance Risk and Transformation Program Manager to liaise with Independent Compliance Risk Management (ICRM), Operational Risk Management (ORM), functional partners, ICG Risk and Controls, CCB front office, and IBRC staff, to help identify, manage, monitor and remediate Compliance-related & Operational risks as well as manage/lead the regional CCB activities under the Transformation workstream.

**Key Responsibilities**
- Interact with all CCB business functions and stakeholders, including ICRM, ORM, Operations, Compliance Assurance and Internal Audit, to identify key Compliance Risks and Policies impacting the Commercial business and working closely with the front line and support staff to ensure execution of key controls.
- Responsible for strengthening CCB Manager’s Control Assessment (MCA) framework for APAC, including development of content for inclusion in CCB’s Standard MCA Profile, to ensure completeness of activities, controls and monitoring/testing as well as execution of QRA and ARA activities.
- Serve as APAC CCB lead in managing key risk and control initiatives and various MRA/Global Transformation workstreams to strengthen compliance with key regulations such as Regulation W, Regulation O, Privacy Regulation etc.
- Provide regional SME support to CCB APAC countries during audits, regulatory reviews and remediation work and facilitate holistic assessments of issues across the region to proactively identify and mitigate risks.
- Ensure that CCB APAC has a proactive approach to managing Operational and Compliance Risk and develop appropriate procedures and controls to mitigate that risk.
- Work closely with ICRM, ORM and CCB reporting function to identify and/or develop key metrics to track Compliance and operational risks.
- Primary oversight over APAC CCBs implementation of the Fraud Risk Management Program, Data Governance, Privacy Policy, Conduct risk Program, Industry Events review and Regulatory Change management.
- Manage and lead the CCB issue management in ensuring timely identification, documentation, opening and closing of issues and corrective action plans, lessons learnt exercise.
- Support CCB’s Growth strategy by proactively identifying areas of control enhancements and ensure necessary mitigants are in place.
- Proactively develop strategic initiatives, including leveraging digital/technology solutions to automate controls.
- Responsible for communicating policy and regulatory changes to CCB front office staff including impact analysis and training, as needed.
- Represent CCB internally at various Governance committees and working groups, as appropriate.
- Key support to APAC Head of CCB Operational Risk and Controls in managing must-win battles at the regional level.
- Ensuring all critical risk and control metrics are at or above targeted goals and provide thought leadership and vision in strengthening the control environment.
- Identify emerging risks and opportunities to stated objectives as they arise.

**Qualifications**
- 10+ years of experience within In-Business Risk and Controls, ICRM, Internal Audit and/or compliance or operational risk management.
- Knowledge of Commercial bank’s products, policies and processes will be preferred.
- Ability to balance regulatory/policy requirements with business realities and pain points.
- Experience working in a global, dynamic environment or regional role.
- Self-motivated with ability to work independently and under pressure to manage deadlines.
- Strong influencing, persuasion and leadership skills.
- Must have analytical inquisitiveness and problem-solving ability.
- Demonstrated ability to think strategically and ‘connect the dots’ yet be detail-oriented.
- Excellent verbal