Office Operator
1 day ago
**Job DESCRIPTION**
**1) **collect initial infomation
For on-site survey, the operator will follow company checklist, coordiate with stakeholders to collect initial information from Client/ship/site managers.
**2) **Incident Response - Operations
Collect facts on incident, inform relevant parties (owners/charterers), provide regular updates
Check and distribute relevant documentation, internally and to client.
**3) **Check internally for surveyor availability, inform client/stakeholders and arrange travel of surveyors, if required, under company account
Provide vessel details//agent details, other stakeholders contact info and keep in centralized folders, all company staff can access.
**4) **Seek initial quotation and negociate with vendors.
Provide type of damage, ship info, vessel status / technical details, to pre-selected vendors
**5) **Standadize the preliminary report, from collected information, and share with attending surveyor/contractor to further working.
**6) **Office Administration
**7) **Update Company and customer database per company standard
Continuous update of operational company database to ensure consistently high data quality
**8) **Follow up with invoice issue and follow up.
**9) **Service Arrangements
Coordinate attendance of services according to vessels schedules, port rotation, agents
**10) **Procurement of company equipment and consumables.
**11) **Reporting of incidents to Client
Update to Client about any major incidents involving costs /time line
Update insurers on incident details and liaise for insurance surveyor attendance
Compile costs for processing insurance claim and submit to insurers
Follow up on recovery of claim / reimbursement of costs to Client as applicable
**_12) _**Customer Management
Make sure that any feedback which is received is addressed to the responsible department head for follow-up
1. REPORTING LINE
Manager Operations
2. REPRESENTATION
Marine Operator and Manager Operations
3. QUALIFICATIONS
**SKILLS & COMPETENCIES**:
**1) **Strong analytical, problem solving, time management, decision making and leadership skills
**2) **Highly flexible, stress resistant and able to demonstrate conceptual thinking skills
**3) **Demonstrates teamwork, interpersonal and communication skills
**4) **Extensive knowledge and experience of project work
**5) **Process oriented
**6) **Ability to respond positively to customers and external bodies in an effective manner
**7) **Good inter-cultural skills and an understanding of Asian and Western business practices and protocol
Must able to speak fruent Madarin.
**EDUCATIONAL QUALIFICATIONS & EXPERIENCE**:
- Knowledge and experience in the health & safety and the marine industry
- Sound knowledge and experience with Quality Management concepts
- Good inter-cultural skills and an understanding of Asian and Western business practices and protocol
- Good working understanding of commercial and contractual documents as they pertain to Charterers issues
- Very good written & spoken English
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