Customer Officer Mba Internship

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Main responsibilities include the following**:

- Dedicated resource to drive day to day support and oversight across all customer/partner accounts and internal stakeholder management across the region by which APJ President is has engagement with.
- Ensures that for customer/ partner accounts sponsored by the President, that all agreed priorities with customers/ partners are executed to successful completion by responsible teams, on behalf of the APJ President.
- This role will also provide additional support to APJ COS in driving new GTM, specific deal pursuits, demand gen initiatives aligned to APJ President/ SAP Board defined priorities to drive positive impact on revenue, customer satisfaction and pipeline.
- Working closely with APJ COS:

- Proactively strategize involvement in President’s top-interest customer/partner accounts
- Vetting, qualifying and prepping President’s customer interactions
- Synthesize complex information and report it in a way that is simple for President to consume
- Drive a quick, high-quality response to follow-up actions from President meetings. Establish effective communication channels to our customers
- Oversee operations of Customer Office including reporting, Customer Office templates and processes
- Manage Office of the President, APJ for Customer Tool, providing a shared history of APJ President’s interactions- Understand the customers’ situation, especially critical escalations, and trigger corresponding measures
- Organize calls with higher management or project leads at customers
- Involve development and other SAP teams on a need basis
- Maintain up-to-date systems and perform administrative tasks according to set policies and procedures.
- Perform tasks in a proactive and anticipatory way without guidance from a higher level.
- Act as Single Point of Contact for assigned responsibilities and act as a “driver”
- Prepare and design briefing documents in advance of executive meetings
- Coordination, organization and documentation of meetings and drive follow up of agreed on activities
- Continually look for ways to add value and provide additional solutions to increase customer satisfaction, growth and retention
- Develop a close working relationship with other board areas and regional president’s offices Strategize and support coordination of regional President trips
- Strategize and support coordination of regional President trips
- Manage Office of the President strategic initiatives and projects as assigned
- Maintain a strong executive presence and role-model SAP’s passions

**Experience & Language Requirements Expertise in Managing a Global Network**

**Performance Driven and Fast-paced**:
**Product and Technical Exposure**:

- Strong project management skills
- Ability to build a high volume of productive, regional and global relationships
- Strong problem solving skills while delivering on time and with high quality
- Excellent verbal and written communication skills, additional language skills is a plus
- Client-facing experience preferred
- Excellent command of the English language, both written and spoken
- Ability to multi-task while handling large volume of tasks with a keen sense of prioritization.
- Be trustworthy and able to handle confidential information
- Be comfortable engaging with Board, C-level and most senior executives within the company
- Possess understanding SAP commercial structures to support responsibilities on Q2C

**Education**
- Tertiary degree in business or equivalent
- Master of Business Administration or equivalent preferred
- Advanced knowledge of SAP’s internal processes
- Advanced C-Level executive writing skills
- Solid work experience leading projects, teams or organizations
- Background in Sales processes/ supporting sales cycles preferred, but not mandatory

**WHAT YOU GET FROM US**

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/V