Support Engineer

2 days ago

Remote, Singapore Supabase, Inc Full time

Supabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres. We are seeking Support Engineers to provide world-class **developer support** for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. **You will**: - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.- - Identify where internal tooling might be developed or obtained to improve support efficiency.- Reproduce issues, create test cases and improve test coverage, if you have experience with testing. **You are**: - Experienced in customer support, with 3+ years of experience providing developer support to technical customers.- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.- Excellent communication skills and fluency in English.- Skilled in using Linux/Unix operating systems and the command line.- Experienced working with GitHub Issues and Discussions.- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.- Having a degree in Computer Science is a plus too. Timezones & Logistics- It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC- We are primarily looking for someone in North or South America timezones for this shift.- This position covers Friday Monday based on the above UTC times, so this may vary slightly for your specific timezone. We offer- 100% remote work from anywhere in the world. No location-based adjustment to your salary.- ESOP (equity ownership in the company)- Autonomous work. We work collaboratively on projects, but you set your own pace.- Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents- Generous Tech Allowance for any office setup you need- Annual Education Allowance- Annually run off-sites. About the team- We're a startup. It's unstructured.- Collectively founded more than 30 startups.- Globally distributed team with more than 30 different nationalities.- We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".- We "dogfood" everything. If you use it in your project, we use it in Supabase. Process- If you pass the screen you will be invited to up to four follow-up interviews.- The calls: - usually take between 20-45 minutes each depending on the interviewer.- most of the time, are all 1:1.- will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.- go directly to making an offer. Location Remote Employment Type Full time Location Type Remote Department - Growth Support

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