Food & Beverage Captain

**Hotel Indigo colleagues are the people at the center of every new story**. They make all guests feel welcome in the neighbourhood and at home in the hotel. At **Hotel Indigo®** we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

**Hotel Indigo colleagues are warm, personal, and unscripted.** They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are **drawn to discovering** what makes each of them unique. They are **inspiring storytellers** who inject positivity into their environment. They combine **informality and fun with professionalism and sophistication**.

Join us as a **Food & Beverage Captain **in **Hotel Indigo Singapore Katong.** You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:
**Financial Returns**:

- Guests are conversed with in relation to the food and beverage product

**People**:

- Communicates to his / her superior any difficulties, guest comments and other relevant information
- Establishes and maintains effective employee working relationships
- Attends and participates in daily briefings and other meetings as scheduled
- Attends and participates in training sessions as scheduled

**Guest Experience**:

- Have a complete knowledge of all food and beverage menu items available to Room Service and pool side.
- Maintain thorough knowledge of the hotel and room layouts.
- Have a Good knowledge of wine and wine pairings.
- Always follow standard telephone etiquette while speaking to guest over phone.
- Greet Guests appropriately at their room and provide service upon items ordered.
- Occasionally take room service orders by telephones and by the in room ordering guest Apps / other devices.
- Coordinate all guest orders in advance in-order to avoid any partial deliveries to guest rooms.
- Collect orders from the kitchen, ensure they have been prepared and presented correctly.
- Ensure Prompt and efficient deliver of food and beverage to the guest's room.
- Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.
- Serve drinks efficiently in the proper glass with the proper garnish.
- Good knowledge of different type of tray and trolley set-ups.
- Aware of all amenities to ensure they are set-up and delivered on time.
- Ensure Trays and Carts are removed from the hotel hallways and elevator bays at all times.
- Read and retain all pertinent information regarding daily promotions, food and beverage specials.
- May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
- Check storage areas for proper supplies, organization, and cleanliness.
- Complete and raise store requisition for additional supplies needed.
- Assist in the scheduling and training of room service staff.
- Perform duties of the room service manager in his absence.
- Must be able to anticipate guest or operational needs.
- Ensure room service equipment's are functioning properly, report any problems to the Room Service Manager.
- Maintain regular attendance in compliance with the hotel Standards.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times.
- Perform any other duties as assigned by the Manager or Director of Food and Beverage.
- Ensure Prompt and efficient delivery of food and beverage to the guest's room.

**Responsible Business**:

- Food and beverage stock is stored in relation to hotel procedures
- Performs related duties and special projects as assigned
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

**Qualifications & Requirements**:
High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience. Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company. Able to read and write English.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
- Duty Meals
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow Opportunities

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