Service Offering and Sales Development Manager

RESPONSIBILITIES

Service sales development
- Leads rollout of KONE Way sales programs
- Identify, evaluate, negotiate, and manage opportunities in business processes and contribute to the organization’s short and long-term business goals.
- Evaluate findings, prepare reports and make recommendations to senior management about the business and financial viability of alternative opportunities.
- Collects feedback and competitor data from his/her market and gives feedback to the business line, solution creation and product life cycle management
- Support sales team in analyzing internal and external data for sales planning and ensures completion of high quality sales plans
- Lead and coordinate Unit’s improvement activities and development programs
- Follow and ensure the progress and speed of organisation's development actions/projects are well defined and measured.
- Maintain strong connections with other colleagues within KONE to share best practices and to understand current and future requirements. Maintenance offering management (contract and service offering and repair offering)
- Manages and drives the local maintenance offering, scope and roadmap.
- Defines local offering with key stakeholders by optimizing from the global offering portfolio.
- Participates in sales target identification and in defining new target markets and customers.
- Analyses and maintains maintenance offering and product and pricing data, sales and tendering tools and pricing guidelines
- Manages implementation, ramp-up and ramp-downs products and new releases
- Suggests and maintains price lists and changes with sales managers
- Follows up and takes corrective actions on offering performance and quality.
- Collects feedback and competitor data from his/her market.
- Collaborates with the global offering team to further develop the offering.
- Transfers information and knowledge of his/her offering range between KONE product specialists and the businesses
- Communicates with authorities, business and professional associations and other related influencers to influence standards and codes, and to promote KONE solutions

Repair offering management
- Manages demand planning and forecasting from frontlines to supply lines
- Follows up and take corrective actions on product performance and quality
- Supervises quality feedback and customer complaints

Customer relationship management and sell
- Creates support material for Sales Managers and Salespersons in defining, specifying and communicating KONE benefits and advantages of maintenance offering.
- Identifies and describes benefits and advantages of maintenance offering to customers in different segments
- Develops marketing activities and campaigns
- Supports in defining benefits and value to customer
- Participates in customer meetings and events

**REQUIREMENTS**:

- Relevant degree in commercial or technical field
- Experience in business performance management
- Experience in sales / sales management
- Experience in construction or relevant other B2B environment preferred
- Strong presentation and communication skills
- Maintenance offering knowledge preferred
- Knowledge of product life-cycle management and methodology plus tools in general
- Basic selling, marketing and customer relationship management knowledge
- Detailed and deep knowledge of KONE products and offerings within own responsibility area.
- Knowledge of LCM process, demand planning process, quality and warranty process, customer as well as sales and marketing processes. Management of sales and tendering tools’ data.
- Understanding of the overall KONE product and offering portfolio
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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