Workforce Management Regional Lead
4 days ago
**Workforce Management Regional Lead**
We're looking for a
**Workforce Management Regional Lead** to join our Singapore office to help our teams deliver outstanding service that helps customers onboard with less time, scales globally with our growth and helps us decrease our costs towards zero.
We're looking for people who can fit our team and can replace the internal agents moving to higher positions and also team growth needed with new initiatives being taken up by the team
**Here is how you'll be contributing**:
- Lead, grow and develop the team of regional WFMers
- Sets the priorities of work for the regional team
- Translates the WFM strategy in to key initiatives for the region
- Sets the scheduling strategy for the upcoming 3 months
- Builds a scalable scheduling process, identifies and highlights replication opportunities for global consistency
- Drives efficiencies in WFM tool to develop optimal and efficient schedules and improve the agent experience
- Identifies process improvement opportunities and works with WFM product team to highlight further tech enablers
- Fosters strong relationships with clear lines of communication with CS and Product teams
- Collaborates with the CS and Product team to understand upcoming initiatives, WFM contribution and develop enablers to their priorities
- Drives WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times, intraday effectiveness)
- Provides insights to CS to identify performance opportunities through quality and reliable reporting
- Supports quarterly target-setting within CS with insights
- Builds regional WFM capacity plan
- Recommends capacity requirements and distribution, supports strategy and highlights opportunities with Vendor Management team (Sykes, outsource providers)
- Develops 12 month capacity plan and resource requirements with CS, Analyst guild and POps
**A bit about you**:
- Well-developed problem-solving and analytical skills with attention to detail
- Ability to effectively communicate complex information clearly to a non WFM/technical audience
- Ability to process large amounts of complex raw data and present in a comprehensible fashion
- Self-motivated and driven, used to being in a fast-paced environment
- Previous experience with reporting and administration is a plus
- Advanced knowledge of Excel and Google Docs
- A dedicated team player and relationship builder
**We're people without borders - without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in.**
**Also, where and what you studied isn't important to us. If you've got great experience, the right skills for the role and you're great at articulating your thinking, we'd like to hear from you.**
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
-
Strategy and Operations Analyst
1 week ago
Singapore Shopee Full timeOverview The SPX Express Regional team is committed to providing users with the best logistics experience in the most cost-effective way. Positioned at the crossroads of Business, Operations, and Product, the team strives to enhance delivery speed and reliability by creating innovative services to exceed users' expectations. Using the latest technology and...
-
Singapore TikTok Full time**Responsibilities**: About the Team: The OPS-Search & Interaction Safety team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence in the workforce and queue management. Our mission is to optimize resource allocation, scheduling, and operational workflows across multiple lines of business to...
-
Singapore TikTok Full timeOverview Workforce & Queue Management Team Lead, Trust & Safety 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Workforce Management: Lead and manage a global Workforce & Queue Management team, fostering a high-performance culture and supporting team development. Develop and execute...
-
Workforce Management Executive
4 days ago
Singapore Income Insurance Limited Full timeWorkforce Management Executive will play a critical role in optimizing the efficiency and effectiveness of Income contact center operations. The primary responsibility will be to ensure that Income contact center has the right number of customer service officers with the appropriate skills available at the right times to meet service level objectives and...
-
Senior Manager
2 days ago
Singapore Workforce Singapore Full timeWhat the role is: We are seeking a Senior or Principal Manager to manage and/or lead the design, implementation, and governance of the Career Guidance Division’s (CGD) systems and data assets to ensure reliability, scalability and security, while enabling innovation and operational excellence for continuous improvement. What you will be working on: 1....
-
Talent Acquisition
4 days ago
Singapore Marriott International, Inc Full time**Additional Information** **Job Number**25019773 **Job Category**Human Resources **Location**Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore, 098499 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary**: The Talent Acquisition & Workforce Planning Manager, Asia Pacific excluding...
-
Manager, Resource Planning Team
1 week ago
Singapore Workforce Singapore Full timeOverview What the role is: You will report to the Team Lead and be part of a team that plans, manages and allocates WSG’s annual and multi-year budgets, and manpower establishment. You will evaluate budget requests submitted by WSG divisions and work with key stakeholders to ensure a robust system in managing WSG’s financial resources. Your...
-
Senior Executive
2 weeks ago
Singapore Sea-lead Full timeSenior Executive - Business Process Management Department: Business Process Management Experience required: 2 - 4 years Job title: Business Process team Grade: (Specify Grade)Department: Business Process Management Direct reports: N/A Reporting to: (Specify Supervisor)Dotted line reporting: N/A Job purpose: The Business Process team supports and coordinates...
-
Regional Finance Lead
4 days ago
Singapore JLL Full timeAbout JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...
-
Regional Sourcing Lead
4 days ago
Singapore JLL Full timeJLL supports the Whole You, personally and professionally. Regional Sourcing Lead **What this job involves**: Strategy formulation with an eye on finances In this dedicated account based role, as a senior member of a large and geographically dispersed region, you will create and execute region-wide sourcing strategies for expense and capital spend. You...
