Refractory Service Specialist

**Refractory Service Specialist**

**Are You Ready to Ignite Your Career?**

We're seeking a passionate and driven Refractory Service Specialist to join our team. This isn't just any role; it's your chance to be part of a world leader in refractory solutions, where innovation meets excellence. Dive into the heart of the steelmaking industry, where your expertise will not only be valued but will also drive significant impact

**About you**
- Proven track record in the Steelmaking Industry or Refractory Sales/Installation, with a strong focus on customer service and business growth.
- Self-motivated, resilient, and ready to work closely with our customers, providing unparalleled service excellence to drive business growth.
- A goal-oriented professional who thrives on achieving excellence and meeting targets.
- Competent in supervising trials, managing refractory installation equipment, stock management, troubleshooting, and developing new opportunities.
- Technical qualification and proficiency in Microsoft Office Suite are essential.

**About the job**

This role is focused on our key Customer based in New Zealand, also key member of our Oceania Team and reports to the Oceania Sales Manager. You will be working with Customer Installation and Operation Teams at their plant as well as Commercial and Technical key contacts within RHI Magnesita globally.

This position acts as a key interface between RHI Magnesita and our customers.


Your tasks will include:

- Supervision of Refractory Linings Processes at assigned installation site and ensure service quality
- Provide on-site Technical Support and organized customer trainings
- Support demand planning involving the customer, RHI Magnesita Sales and Plant Teams
- Looking after the on-site health and safety
- technical consultancy of customers, including on site support for trials, performance improvement and solution development
- Project management
- Documentation of monthly work
- Creation of reports & updates for the responsible Head of Department
- Prepare Customer Trial Reports, Meeting Minutes
- Placement of the appropriate RHI Magnesita technology at the customer
- Organization of customer trainings concerning the proper use of RHI Magnesita products and services
- Ongoing check of technical and economical competitiveness of the implemented RHI Magnesita portfolio
- Improvement of the customer supply with RHI Magnesita product

**What we bring to the table**

We are the acknowledged industry leader in innovative technology. Our company is defined by people. That’s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.

As a much-valued employer:

- We offer you a varied and challenging role within the world market leader that is driving positive change
- We give you the opportunity to take part in shaping the future of the industry leader in innovative technology Empowerment to take responsibility and force your own career success
- You will have the opportunity to learn, to lead and to build something new with colleagues from around the world
- We attach importance to a respectful and cherishing environment with open decision-making processes
- We promote direct communication, openness and collaboration with our award-winning and innovative employee app

**Do you recognize yourself in this role?**

**About RHI Magnesita