Deskside Support Engineer

23 hours ago

Singapore SSquad Global Full time

Day to day as an executive and tier 1 support Providing desk side support including white glove service to

executive team and on-site level 1 support to users.

Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing

users.

Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issues.

Active Directory for user account management.

ServiceNow ticketing system.

SCCM for Imaging and re-imaging laptops and desktops as well as deployment of software’s Windows 10

Microsoft Office365 Microsoft Teams Skype For Business One drive Data migrations and backups Laptop and

Desktop deployments Well-developed time management skills Ability to work independently as single

handed onsite.

Providing desk side technical support for users including walk-ins and calls & support tickets generated.

Imaging and re-imaging laptops and desktops setting it up with requires configurations for new and existing

users.

Troubleshooting hardware/software and network issues.

Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for

break fix.

Work with project offices to ensure project continuity and be able to deliver on time.

Any other duties that may be assigned from time to time for the benefit of the Reporting Manager.

ESSENTIAL QUALIFICATION

Bachelor’s degree in computer science or information technology.

Proven work experience as a desktop support engineer or support technician.

Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

Ability to solve complex hardware and software issues.

**Job Type**: Temporary
Contract length: 12 months

Pay: From $2,500.00 per month

**Benefits**:

- Health insurance

**Experience**:

- IT Deskside support engineer: 3 years (preferred)

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