Product Deployment Leader

Location: Singapore, Singapore

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

Thales Singapore Engineering Competence Centre (ECC) is a well-established R&D and engineering centre serving major customers worldwide in Digital Identity and Security domains ranging from mobile connectivity, IoT, banking & payment to government solutions.

As part of the Embedded Deployment & Support team (eD&S), the Product Deployment Leader ensures successful cards product deployment to internal users (Technical Consultant (TC)) and maintaining product usability and supportability. You will be the gatekeeper and voice of users (internal and external) to improve product design and usage, as well as providing quality and on-time support to TC worldwide and customers from product issuance to field extinction.

**Responsibilities**:
**Deployment**
- Ensure successful deployment of a product until first production, with close interaction with various departments (R&D/Industralisation/Tools) and collaborate with Product Managers to improve product usability and supportability.
- Ensure product quality by performing acceptance tests based on concrete use cases.
- Ensure successful product deployment to TC with good documentation and user guides, and conducting training to TC.
- Ensure successful hand-over of product support from R&D and Deployment to Support through effective knowledge transfer training.
- Manage OS model by participating in the baseline review and proposing improvements on features usability.

**Support**
- Ensure quality and on-time support (understanding, configuration, testing and usage) to worldwide TC and external customers with respect to Service Level Agreement.
- Be proactive and work closely with various departments (R&D/PSE/Tools) to unblock the situation by putting in place corrective actions and answer to business needs with proper marketing ‘pitches’.
- Contribute to the continuous evolution of products and supporting tools, as well as help market our products to our internal customers.
- Lead and organise communication between different teams involved in issue investigation and resolution in order to meet customers’ expectations.
- Define and set up the contractual support offer based on Sales inputs.

**Requirements**:

- Bachelor’s degree or higher in Telecommunications/Electronics/Computer Science
- 5 years’ experience in development or as a Technical Consultant/pre-sales in telecom cards (SIM cards, embedded cards etc)
- Knowledge and experience in
- SIM cards standards
- Mobile platform
- eSIM/Secure Element/GSM
- Good communication skills and fluent in English
- Comfortable to work with parties across multiple geographical sites
- Knowledge in Visual Basic, C++ and Java (source code reading) is good-to-have