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Oversea Development Manager

2 weeks ago

Rochor, Singapore Hoshino Coffee Full time

**Development**:

- Assist in the development and implementation of franchise sales and marketing strategies.
- **Operational Oversight**:

- Provide support and guidance to franchisees to ensure successful restaurant operations.
- Conduct regular visits to franchise locations to ensure adherence to company standards and operational procedures.
- Implement best practices across all franchise locations to enhance operational efficiency and customer satisfaction.
- **Training and Support**:

- Develop and deliver training programs for new franchisees and their staff.
- Offer ongoing support and troubleshooting to franchisees to address operational challenges.
- **Compliance and Quality Control**:

- Ensure franchisees comply with company policies, procedures, and quality standards.
- Conduct regular audits and inspections of franchise locations.
- Address non-compliance issues and implement corrective actions as necessary.
- **Financial Management**:

- Monitor franchisee financial performance and guide financial management.
- Assist franchisees in developing and achieving business plans and financial targets.
- **Relationship Management**:

- Build and maintain strong relationships with franchisees, acting as the primary point of contact between the franchisee and the company.
- Facilitate effective communication and collaboration between franchisees and corporate teams.
- **Marketing and Brand Management**:

- Support franchisees in executing local marketing initiatives.
- Ensure brand consistency across all franchise locations.
- Gather market insights and feedback to inform corporate marketing strategies.

**Qualifications**:

- **Education**:

- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- **Experience**:

- Minimum of 5 years of experience in restaurant operations, with at least 2 years in a management role.
- Proven experience in franchise management is highly desirable.
- **Skills**:

- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Solid understanding of restaurant operations, including food safety and quality standards.
- Financial acumen with the ability to analyze financial statements and performance metrics.
- Problem-solving skills with the ability to address and resolve issues effectively.
- Ability to travel extensively to franchise locations.

**Personal Attributes**:

- Proactive and self-motivated with a strong sense of responsibility.
- Customer-focused with a passion for delivering exceptional service.
- Adaptable and able to thrive in a fast-paced environment.

Detail-oriented with a commitment to quality and excellence

Pay: $3,500.00 - $5,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Employee assistance programme
- Employee discount
- Food provided
- Professional development
- Promotion to permanent employee

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- Restaurant management: 5 years (preferred)

License/Certification:

- WSQ Food Safety Level 1 & 2 (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: Hybrid remote in Singapore 189969