Senior Manager, Group Data Centre Operations

3 days ago

Singapore RGF Full time

**Location**: Singapore

**Salary**: Open

**Industry**: IT & Digital Media

**Sub-industry**: Data Centre

**Function**: Finance & Accounting, Legal & Compliance
**Job Description**:
**Our Client**:
Our client is a global data centre service provider. They are actively looking to hire a Senior Manager to join their Group Data Centre Operations team.

**The Responsibilities**:

- Manage ISO, compliance audits and certifications
- Drive internal operations audits and reviews for operational alignment and excellence
- Set up global operations policies and guidelines
- Drive global process reviews, alignments, and improvements
- Support automation of processes and reviews
- Prepare yearly ISO audit program for ISO 27001, ISO 20000, ISO 22301, etc.
- Engage and lead consultants and auditors in internal and external audits
- Scheduling audits with data centres across countries
- Follow up with countries on timely closure of non-conformities to ensure certifications are maintained
- Prepare, lead or delegate yearly global internal operations review program
- Working with global operations team to organize site process and alignment audits across countries
- Collate and prepare report of findings and gaps
- Monitor service improvements and remediations of the findings and gaps
- Participate in global change management calls to review and approve changes
- Participate in global incident review calls to improve incident management
- Support drafting and maintaining global operations policies and guidelines
- Ensure policies and guidelines are communicated to and adopted
- Support process automation initiatives. Actively involved in the scoping, testing, implementing ITSM and documentation tools, portal, and systems

**The Requirements**:

- Minimum Degree in IT or M&E Engineering
- Minimum 5 years' experience in Data Centre or ICT Industry
- Data Centre, ITIL, Process management and Quality Tools certifications
- Experience in ICT operations (infrastructure management, operations management, customer support, etc).
- Experience in a data centre or critical environment operations (M&E Facilities management, Security operations, etc).
- Experience in operations process management (Incident, Change, Problem management, etc.)
- Experience in audits and certifications (Information Security/ISMS, Service Management/ITSM, Business Continuity/BCMS, etc.)

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