Junior Solution Delivery Project Manager/business

**Junior Solution Delivery Project Manager/Business Analyst**

**Mercer Marsh Benefits**

Are you an experienced operations professional and seeking for a chance to step into a unique and challenging role where you can grow further professionally?
- An opportunity to work for a market leader
- Work in a fast-paced, energetic, action-oriented, and stimulating environment
- Be part of a dynamic and supportive team

Mercer Marsh Benefits is seeking a dynamic and ambitious Project Manager with 1+ years of demonstrated experience to be part of the Global Health Delivery team. The mission of the team is to provide an exceptional customer experience with a focus on simplifying processes, leveraging best practices and a strong engagement model for both colleagues and the businesses.

This position supervises professional level employees across multiple levels in the implementation group and reports into the Head of Solution Delivery.

**What can you expect?**

This role:

- works independently on projects, consistently applies critical thinking, manages activities against project scope and budget.
- Responsibilities includes adherence to best practices and documentation standards, keeping management apprised of progress and risks, partnering and communicating effectively with other project team members, and executing the function efficiently, accurately and timely on each client project.

**We will rely on you to**:

- Become a champion of MMB best practice for project management framework.
- Project manage solution implementations (new implementations/migrations/renewal activities/change requests).
- Adhere to the implementation methodology for the client delivery i.e. Initiation; Requirements; Documentation; Design & Configuration; Testing & UAT; Go Live; Project closure.
- Articulate and implement MMB’s portal services and solution to clients effectively.
- Connect with clients to collect requirements, acquire input, and communicate MMB’s plans and deliverables.
- Document various client requirements and acquire client signoff before system configuration.
- Act as the interface between the system configuration team and other parties (clients and other MMB units).
- Undertake test planning and execution of the system prior to the client user acceptance testing.
- Interface with other teams in MMB (e.g. client management teams, system configuration team and service center) for optimal service delivery and issue resolution.
- Maintain effective change control to ensure successful on-time and on-budget delivery.
- Manage customer expectations, resolves project conflicts, and delivers the assigned project on time.
- Act as the escalation point for issues related to solution delivery.
- Provide status reporting and issue escalation to Solution Delivery Lead.

**What you need to have**:

- Degree in information technology or relevant field.
- Prior experience in operations and technology in the insurance/financial services industries.
- Proven ability to manage projects successfully.
- Proficient verbal and written communication skills in English.
- Ability to read, write, understand and communicate system requirements documentation.
- Quantitative, fact-based approach to decision making.
- Effective time management, analytical and problem solving skills.
- Ability to operate/navigate in a multi-cultural business environment.
- Strong customer focus and detail oriented.
- Demonstrates strong MS Project skills & experience and advanced MS Office skills.
- Lean Six Sigma and/or Project Management certification is preferred.

**What makes you stand out**:

- Previous experience of Employee Benefits, brokerage or managing the delivery of HR information systems.
- Darwin HR Benefit System knowledge and Flexible Benefits implementation experience.