Lecturer/senior Lecturer

5 days ago

Singapore NYP Nanyang Polytechnic Full time

**[What the role is]**

In this role, you will design and deliver learning units for both Pre-Employment Training (PET) and Continuing Education and Training (CET) programmes. You will also collaborate closely with industry partners to co-create authentic learning experiences, such as guest lectures, internships and real-world projects.

Beyond classroom teaching, you will play an active role in mentoring learners, supporting their holistic development, and contributing to school-wide activities and initiatives. This role requires strong interpersonal and communication skills, a learner-centric mindset and a commitment to applied and experiential learning.

**[What you will be working on]**
- Design and deliver diploma-level lectures and tutorials for pre-employment training (PET) and continuing education and training (CET) programs. Utilise diverse teaching methodologies, including lectures, seminars, tutorials, and E-Learning, to cater to varied learning styles;
- Leverage technology such as digital content creation, curation, and analytics, to prepare learners for the evolving customer experience and marketing landscape;
- Implement industry-based assignments that simulate real-world scenarios in areas such as customer experience design, customer psychology and analytics, service design and delivery, and marketing;
- Foster strong relationships with industry partners and professional bodies to stay abreast of current trends, best practices, and emerging technologies in CXRM and/or MarTech;
- Collaborate with these partners to create opportunities for internships, guest lectures, and industry projects;
- Undertake and manage industry projects in customer experience design, service management and/or marketing utilising customer analytics and psychological insights to enhance outcomes;
- Plan, coordinate and implement events, seminars, immersion trips, alumni and other student activities such as webinar and career fair, study trip;
- Develop and guide learners in their holistic development and provide pastoral care and career guidance;
- Coach and provide guidance to learners during their internship.

**[What we are looking for]**

Relevant qualification in business, communications or journalism

At least 5 year(s) of relevant experience in one or more of the following areas in Singapore:

- Customer Experience Design
- Customer Relationship Management
- Consumer Insights & Behavioural Analytics
- Marketing

Strong communications and good interpersonal skills, with ability to meet deadlines and multi-task.

As this is an applied training environment, hands-on and field experience in relevant areas as well as willingness and ability to coach youths and adult learners in the field is a must.

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