Cx Director

21 hours ago

Singapore TRIBAL WORLDWIDE PTE. LTD. Full time

The CX Director is the practice leader of the CX/UX department. He/She will support the Head of CX in leading the department in growth and excellence by promoting collaboration within and across the departments, creating a positive environment to develop our talent, while delivering all project and program goals.

He/She also works with other product management departments to ensure consumer requirements and needs are considered and incorporated in the product from the conceptualization to the realization of the product.

He/She will have the ability to quickly understand and translate business needs into requirements and the ability to articulate these needs clearly, to various cross-functional stakeholder groups, at various levels of seniority.

**Key Responsibilities**
- Translate concepts, requirements and/or insights into user flows, wireframes and prototypes that lead to intuitive user experiences.
- Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing the desired user experiences for digital products and services.
- Design and deliver wireframes, user stories, user journeys optimized for a wide range of devices and interfaces.
- Identify design problems and devise elegant solutions that facilitate journeys or re-imagine transactions, processes and flows.
- Make strategic design and user-experience decisions and rationales that are related to core, and new, functions and features.
- At all times take a user-centered design approach and rapidly test and iterate your designs, information structures and content models.
- Identify key ideas and/or requirements to drive projects and how to implement them in multiple channels
- Present various aspects of the user experience to development team and clients
- Track and monitor progress on development and quality of the experience
- Participating in practice building activities (e.g. conference participation, thought leadership development, market offering development, recruiting).
- Providing coaching and mentoring to juniors, peers and leaders.

**Requirements**:

- Bachelor's degree required; preferred in design-related discipline: Interaction, Information or Interface design; Human-Computer Interaction; Design Planning; Graphic Design; Communications
- 8+ years of industry experience, of which 3+ years performing at a Senior level.
- Deep knowledge in Information Architecture, Taxonomy, Content Model and the design principles for iOS, Android and Web Solutions
- Portfolio that demonstrates this deep knowledge, and displays the spectrum of user research, IA, design and usability testing. Please provide examples that illustrate your approach and decisions to delivering solutions and concepts.
- Proficient to expert in: Sketch, Axure, InDesign, Illustrator, Photoshop, Visio, Microsoft Office
- Excellent analytical and process-oriented skills, as well as verbal and written skills
- Experience in working on multiple projects simultaneously
- Ability to work collaboratively on multi-disciplinary teams
- Prior experience in a consulting firm or agency preferred
- Prior experience in UI design for mobile devices a plus

  • Director Cx Service Provider Practice

    1 week ago

    Singapore Cisco Systems Full time

    **Cisco Customer Experience (CX), Technology Practice Director - Service Provider** Digital Transformation is creating new opportunities for Service Providers worldwide. Cloud Native, Orchestration/Automation, Multi-Domain Programmable transport, AI/ML driven big data analytics, Security and Operational Transformation are technologies unlocking new...

  • Director, Customer Experience ASIA

    7 days ago

    Singapore Broadcom Full time

    Overview Director, Customer Experience ASIA role at Broadcom. The Senior Manager / Director – Customer Experience (CX) provides strategic vision and leads a high performing team of professionals covering services sales, technical

  • Assistant Director, Customer Experience

    2 weeks ago

    Singapore Health Promotion Board Full time

    **What the role is** - HPB is embarking on a journey to enhance our customer experience delivery across the various touchpoints. We are looking to hire an experienced Assistant Director, who will assist the Senior Deputy Director in driving the HPB roadmap towards a consistent and positive customer experience. If you are a passionate CX practitioner with a...

  • Director, Customer Experience ASIA

    7 days ago

    Singapore VMware Singapore Pte Ltd Full time

    Job Role The Senior Manager / Director – Customer Experience (CX) provides strategic vision and leads a high performing team of professionals covering services sales, technical

  • Regional Director, AI Transformation

    2 weeks ago

    Singapore TDCX Full time

    Director - Global Executive Talent @ TDCX | Strategic Advisory TDCX is scaling TED, our next-generation agentic AI platform for customer experience. We are looking for a commercial powerhouse to drive TED adoption across Asia and help global brands transform how their CX teams work. If you've sold Enterprise SaaS, understand AI workflows, and love creating...

  • Research Director, Cex

    21 hours ago

    Singapore Ipsos Full time

    **Role overview** Shared focus on strategic and operational involvement for a specific business unit within the CX service line. Plan, lead, organize and provide support to their team in ensuring optimum performance and results in the achievement of new business development, management of client relationships and people management. Build and grow the CX...

  • Director, Pre-sales, APAC

    2 weeks ago

    Singapore NICE Full time

    Join to apply for the Director, Pre-sales, APAC role at NICE 14 hours ago Be among the first 25 applicants Join to apply for the Director, Pre-sales, APAC role at NICE At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if...

  • Global Sales Director

    5 days ago

    Singapore OSOME LTD. Full time

    Responsibilities (how we will measure success)Drive revenue growth across core markets (SG, HK, UK, UAE) as well as new markets Build, lead and scale a high-performing sales team Align sales execution with Marketing, Product and CX Tasks (what does the role do on a day-to-day basis)Lead Osome's global sales strategy to achieve rapid and sustainable growth....

  • Apac Customer Experience Director

    3 days ago

    Singapore Johnson & Johnson Full time

    JJIM aims to cultivate industry-leading capabilities that enhances competitiveness, address HCP needs, and ultimately deliver improved outcomes for patients. Under this umbrella, the CX& CD CoE positions JJIM to be the preferred partner for HCPs. The vision of this CoE is to deliver industry-leading, data-driven engagement with HCPs that is personalised,...

  • Director, Pre-sales, APAC

    2 weeks ago

    Singapore NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about?NICE, the market leader in cloud-based...