Cx Director

3 days ago

Singapore TRIBAL WORLDWIDE PTE. LTD. Full time

The CX Director is the practice leader of the CX/UX department. He/She will support the Head of CX in leading the department in growth and excellence by promoting collaboration within and across the departments, creating a positive environment to develop our talent, while delivering all project and program goals.

He/She also works with other product management departments to ensure consumer requirements and needs are considered and incorporated in the product from the conceptualization to the realization of the product.

He/She will have the ability to quickly understand and translate business needs into requirements and the ability to articulate these needs clearly, to various cross-functional stakeholder groups, at various levels of seniority.

**Key Responsibilities**
- Translate concepts, requirements and/or insights into user flows, wireframes and prototypes that lead to intuitive user experiences.
- Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing the desired user experiences for digital products and services.
- Design and deliver wireframes, user stories, user journeys optimized for a wide range of devices and interfaces.
- Identify design problems and devise elegant solutions that facilitate journeys or re-imagine transactions, processes and flows.
- Make strategic design and user-experience decisions and rationales that are related to core, and new, functions and features.
- At all times take a user-centered design approach and rapidly test and iterate your designs, information structures and content models.
- Identify key ideas and/or requirements to drive projects and how to implement them in multiple channels
- Present various aspects of the user experience to development team and clients
- Track and monitor progress on development and quality of the experience
- Participating in practice building activities (e.g. conference participation, thought leadership development, market offering development, recruiting).
- Providing coaching and mentoring to juniors, peers and leaders.

**Requirements**:

- Bachelor's degree required; preferred in design-related discipline: Interaction, Information or Interface design; Human-Computer Interaction; Design Planning; Graphic Design; Communications
- 8+ years of industry experience, of which 3+ years performing at a Senior level.
- Deep knowledge in Information Architecture, Taxonomy, Content Model and the design principles for iOS, Android and Web Solutions
- Portfolio that demonstrates this deep knowledge, and displays the spectrum of user research, IA, design and usability testing. Please provide examples that illustrate your approach and decisions to delivering solutions and concepts.
- Proficient to expert in: Sketch, Axure, InDesign, Illustrator, Photoshop, Visio, Microsoft Office
- Excellent analytical and process-oriented skills, as well as verbal and written skills
- Experience in working on multiple projects simultaneously
- Ability to work collaboratively on multi-disciplinary teams
- Prior experience in a consulting firm or agency preferred
- Prior experience in UI design for mobile devices a plus

  • Asean Cx Domain Lead

    2 weeks ago

    Singapore Oracle Full time

    ASEAN CX Domain Lead-220003S3 **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** **This director position is responsible for managing business operations and resources of ASEAN CX practice. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery...

  • Associate Director, Cx Service Design

    1 week ago

    Singapore HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Commercial...

  • CX Sales Director | Singapore

    7 days ago

    Singapore IGT Solutions Full time

    Sales Director – IT Sales (IGT Solutions) IGT Solutions is looking for a Sales Director – IT Sales. The position is based out of Singapore and reports to the Vice President. The role is responsible for new logo acquisition hunting and driving new business acquisitions to achieve business goals in the IT domain. Primary Job Responsibilities Primarily...

  • Director, Customer Experience, Service Provider

    2 weeks ago

    Singapore Cisco Systems Full time

    **What You’ll Do** Cisco’s Customer Experience (CX) organization is reformulating how Cisco thinks about accelerating customers through the adoption lifecycle across Cisco’s entire portfolio of products and services. This is a time of unprecedented change both within CX and at Cisco - and we’re looking for top talent who seek out challenges, succeed...

  • Client Services Director

    5 days ago

    Singapore Verticurl Full time

    Assistant Manager - Human Resources @ Verticurl Verticurl (a WPP Company) is currently evaluating top candidates for a Client Services Director (or Client Services Manager depending on experience) to be a critical member of our growing team in Singapore. High-caliber professionals from around the world are joining our team for the opportunity: To join a very...

  • Director, Pre-sales, Apac

    1 week ago

    Singapore NICE Systems Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. **So, what’s the role all about?** NICE, the market...

  • Deputy Director

    7 days ago

    Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Job Scope Lead and Drive Customer Insights Design and implement robust strategies for gathering, analysing, and interpreting customer insights from diverse channels—including surveys, survey tools, feedback mechanisms, and customer interactions. Conduct in-depth analysis of customer feedback, behavioural patterns, and interaction data to identify trends,...

  • Manager/senior Manager, Customer Experience

    7 days ago

    Singapore HPB Health Promotion Board Full time

    HPB is embarking on a journey to enhance our customer experience delivery across the various touchpoints. We are looking to hire an enthusiastic officer who will assist the Assistant Director in driving the HPB roadmap towards a consistent and positive customer experience. If you are passionate and believe in CX, we welcome you to join our CX team in this...

  • Sales Director

    4 days ago

    Singapore People Story Full time

    Description Head of Sales / Sales Director – Global MarTech Consultancy Our client, a leading global marketing technology consultancy , is seeking a highly driven Head of Sales / Sales Director to spearhead business growth across APAC. This role is ideal for a proven revenue leader who thrives on winning new clients, securing logos, and scaling...

  • Senior Strategy Director

    3 days ago

    Singapore ASPIRE GLOBAL NETWORK PTE. LTD. Full time

    **(Senior) Strategy Director - CRM** Based in Singapore Hiring a **CRM (Snr.) Strategy Director **to join a creative, strategy, and innovation company! With a talented team of 60 in the Singapore office, we focus on harnessing technology and human understanding to help many leading brands optimize the use of data and drive digital innovation to maximise...