Director Cx Service Provider Practice

**Cisco Customer Experience (CX), Technology Practice Director - Service Provider**
Digital Transformation is creating new opportunities for Service Providers worldwide. Cloud Native, Orchestration/Automation, Multi-Domain Programmable transport, AI/ML driven big data analytics, Security and Operational Transformation are technologies unlocking new possibilities for businesses to provide innovation and differentiated user experiences to their customers.

Cisco continue to innovate across our Service Provider portfolio, using cross-technology solutions, programmability, virtualisation and zero touch operational strategies to create solutions that achieve agility, speed, efficiency, and scale for our customers.

**Cisco CX SP Technology Practice**

The Cisco CX SP Technology Practice specializes in creating solutions to solve complex business problems for Service Providers. Cisco has a comprehensive portfolio of Service Provider solutions, including Transport SDN, Mobility, Telco Cloud, Data Center, Automation and Security and is at the forefront of helping customers move from legacy deployments to a fully virtualized system.

Members of the Practice team have an entrepreneurial spirit with a consistent track record of leading high-impact technology consulting engagements, complex issue resolution and developing strong relationships with CEO, CTO, SVP and VP level with SPs in the APJC region.

**What You'll Do**

We are seeking a Practice Leader who is able to work with our Service Provider customers to unlock the potential of 5G and Next Generation SP technologies. As a technologist you will be across Cisco's solutions as well as the market trends and competitive offerings. You will lead a team that defines and develops cutting edge SP solutions and leads a team delivering lifecycle professional services.

From a strategy and portfolio perspective you will:

- Work with Sales to help define the customer strategy and influence customer decision-making
- Interlock with our Engineering teams to help advise on the development direction of products
- Engage with the Product Management teams on Services portfolio evolution
- Continue to build the 5G Practice capabilities

**Who You'll Work With**

This is a key customer facing role. You will lead your team of professionals in the field, but will also leverage a matrix organization of Sales, Engineering, CX Theater and Global teams.

**Who You Are**

You are a self-starter, able to structure, prioritize and get results in the midst of constant change. You are comfortable in managing complex client dynamics and are capable of aligning your team around a common set of objectives resulting in an ability to deliver superior results.

You have a mix of SP Architecture and consulting skills and can explain SP business concepts and business implications at executive level. You understand the stages an organization goes through during transformation - vision, strategy, migration (discovery, planning, and execution), and operations.

**Our Leadership Requirements are as follows**:

- 15+ years Telecom experience, 5+ years consulting experience. 3+ years in a management role.
- Previous experience at a senior level within a large Service Provider or Service Provider vendor organization.
- High Proficiency in oral and written communications, with an ability to effectively persuade others (customers, peers, senior management, etc.) using data-driven insights, emotional intelligence, confidence, and interpersonal awareness.
- Can link technological change to business and economic impact, with focus on delivering business value to SP customers in the region.
- Able to hold a technical discussion at an executive level while being able to pivot into deeper technical conversations at an engineering level.
- Experience in strategizing and delivering transformational projects / programs.
- Experience in growing a professional services practice.

**Our Technical Capability Requirements are as follows**:

- Deep understanding of Service Provider Networking - IP/MPLS, Data Center Networking, Segment Routing, Mobility and Telco Cloud
- Expertise across SP technologies - Multi-layer Programmable transport (IP/Optical), Telco Edge / Cloud & Intelligent Fabric, Converged Virtual Packet core ( Cellular /WiFi / IOT, etc)
- Experience in delivering end to end network function virtualization / SDN Solutions. Thorough understanding of cloud computing and hybrid/multi cloud
- Working experience with SP Operations, including Dev/Net/Sec Ops with a deep understanding of end to end lifecycle across Day 0/1/2
- ITIL, IT4IT, TOGAF or Scrum (Master or Product Owner, etc.) certification (any)
- Recognized speaker or author/publisher of white papers or patents

**Why Cisco**
At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
- We connect everything - p