Senior / Executive (Inpatient Operations)

2 weeks ago

Singapore National Skin Centre(S) Pte Ltd Full time

-Family Group: Administration

**JOB PURPOSE**
- Assist the Inpatient Operations team to drive the three main work streams, namely,
- Non-Clinical Workflows
- Operations Readiness and Ramp-Up
- Pre-Operations (Yishun Campus)
- Support Clinical Departments within the Division of Medicine with development of services and processes to ensure safe and efficient care for the patients

**MAJOR DUTIES & RESPONSIBILITIES**

**Specific**
- Non-Clinical Workflows
Analyse, review and map or develop routine inpatient ward non-clinical workflows in the following areas:

- Patient On-boarding and communications
- Inflight Services Flows, Routes and schedule for Housekeeping, escort, meals and portering
- Hospital-Wide: Real Time Location System (RTLS), (Patient Information Board (PIB) and other IT-related projects
- Operations Readiness and Ramp-Up
- Support the development of inpatient wards extraction and migration plans from WHC’s pre-operations host-sites by working with multiple clinical and non-clinical stakeholders.
- Engage with respective Ministry of Health Departments to ensure that the extraction and migration plans are within Ministry guidelines.
- Ensure the smooth execution of the extraction and migration plans and that patient care and staff migration is seamless and hassle-free.
- Review design and architectural documents to ensure compliance with inpatient ward service requirements.
- Review facilities, equipment and instrument requirements to ensure the compliance to inpatient wards clinical and non-clinical needs.
- Support the planning of medical and non-medical equipment requirements and procurement, and in line with the inpatient services and campus opening plan.
- Coordinate and review the fitting out, training, defect, handover, rectifications, installations and supplying of procured equipment and supplies for inpatient wards.
- Review, develop and conduct Table-Top Exercises and rehearsals in line with workflows developed for inpatient wards to prepare for Campus Opening.
- Support the preparation activities required for the licensing of the Campus in accordance to our Campus opening plan, which includes the set up relevant IT and financial systems.
- Pre-Operations (Yishun Campus)]
- Support the planning, development and operations of WHC pre-operations inpatient wards in the Yishun Campus which include the following: manpower ramp-up, clinical services plan, staff deployment strategy and facilities management.
- Provide ground operations support (incident and fault management, statistics monitoring, leadership walkabouts, staff training and recruitment)
- Coordinate and lead continuous improvement projects to lower ALOS, patient case management and process improvement projects)
- Coordinate with Yishun Campus on pilots and to ensure that new policies and practices are communicated and aligned with WHC pre-operations wards before implementation.

**General**
- Where directed by Reporting Officer, and/or Director, Medicine & Community /Inpatient Ops, to support in other WHC-related projects and tasks.

**JOB REQUIREMENTS**
- University Degree
- Some years of related experience in a similar capacity, preferably in an operations or service background. more years of experience will be considered as Senior Executive
- Healthcare experience is a bonus

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