Senior Executive/Assistant Manager, Inpatient Operations
4 days ago
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Overview
Reporting to the Manager, Inpatient Operations, the Senior Executive (SE) / Assistant Manager (AM) will assist in the management of assigned clinical and/or patient services in the hospital and/or project management role for ward infrastructure and/or building improvement projects. S/he will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilization.
The scope of management includes inpatient wards and/or other assigned support hospital functions.
Job Responsibilities
Organize and support internal and external meetings for the department
Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure:
adequate planning of project phases and bed closures to minimize disruption to inpatient operations,
user requirements are adequately captured in project specifications,
site works are carried out in compliance to hospital standards e.g. infection control, projects are completed on time and within budget.
Planning and mapping of department short and long term objectives
Participate in the preparation of project specifications and documentation to facilitate the publish of tender, evaluation process and approval paper
Preparation of proposal and approval papers
Consolidation, updating and reviewing of department overall projects and cash flow status
Work together with nurse managers and cluster operations for inpatient wards, to ensure its smooth running daily.
Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved
Handle customer complaints and follow up with service recovery if necessary.
Review and update policies and workflow as needed.
Support any relevant hospital committees formed within the assigned area(s) of responsibilities.
Provide guidance to junior staff
Perform any other duties as assigned by Reporting Officer.
Job Requirements
Basic Degree (Minimum) from a recognised institution in Civil / Structural / Mechanical / Electrical / Building Science Engineering / Project Management/ Business Management and Marketing.
Minimum 2 years of working experience, preferably in service industry
Practical knowledge in hospital operations and/or construction industry is preferred
Project management skills and experience
Strong analytical and organization skills
Excellent communication (written & verbal), problem solving, presentation, negotiation and interpersonal skills
Proficient in MS applications e.g. Microsoft Word / Excel / PowerPoint
Ability to multi-task, work under tight timelines, independently and work in a team
Pro-active, Meticulous and self-motivated with a “can-do” attitude
Service-oriented and customer-focused
Seniority level
Associate
Employment type
Full-time
Job function
Project Management
Industries
Hospitals and Health Care
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