Technical Support Specialist

Technical Support Specialist
- Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we - Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are seeking a dynamic and technically skilled **Technical Support Specialist** to join our APAC team. This role is ideal for someone who thrives in a hybrid environment—providing hands-on support in the field and delivering expert-level technical assistance remotely.

The location of this position is Pandan Crescent in Singapore.

**What will you be doing**:
As**a **Technical Support Specialist**, your work will focus on these responsibilities:

- Provide Tier 1 and Tier 2 technical support for digital navigation products and services.
- Conduct on-site visits (~30%) for installations, training, and complex troubleshooting.
- Maintain detailed records of customer interactions, issues, and resolutions.
- Collaborate with product and engineering teams to escalate and resolve technical issues.
- Stay current with product updates, industry trends, and navigational standards.

**To be successful in this role, we expect you to have**:

- Diploma / Bachelor Degree in Electrical and/or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field.
- 3+ years in technical support, preferably in maritime, or digital navigation sectors.
- Familiarity with ECDIS, digital charts, publications, SSAS, routing software.
- Strong problem-solving skills and a customer-first mindset.
- Willingness and ability to travel across the APAC region up to 10% of the time.
- Proficient in remote support tools, CRM systems, and technical documentation.

**Additionally, we expect you to be**:

- Experience with SSAS, digital publications and charting systems.
- Experience in CRM software (Dynamics CRM), remote connectivity tools
- Operational experience in logistics, fleet management, or vessel operations.
- Familiarity with route optimization tools and methodologies

**Why you and us?**
- You are valued - as your true self. At Wärtsilä YOU matter.
- We value diversity and are committed in supporting inclusive work community. Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities - so you can develop beyond your potential.
- You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

**Contact & next steps**:

- Hyun Joo Kim
- Talent Acquisition Partner
- At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.