IT Customer Support Intern

3 days ago

Downtown Core, Singapore FOMO Pay Pte. Ltd. Full time

**About FOMO Pay**

Founded in 2015, FOMO Pay is a Major Payment Institution licensed in Singapore, Hong Kong and the United Arab Emirates (UAE). The firm has become a leading one-stop digital payment, digital banking, and digital asset solution provider. It is currently building Asia's fully licensed financial platform, helping institutions and businesses connect between traditional and next-generation financial services. The firm offers its three flagship products:

- FOMO Payment - One-stop digital payment solution for merchants, corporates and financial institutions
- FOMO iBank - Facilitate businesses' everyday requirements for transactional banking needs
- FOMO Treasury - One-stop digital asset services provider bridging Web 2.0 & Web 3.0

**Join and Grow with us**

At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.

**Key Responsibilities**:

- Assist merchants in resolving issues related to products or services provided
- Maintain regular communication with merchants to gather feedback on product or service quality
- Supervise all post-sales services offered to merchants
- Develop and optimize processes, tools, and systems for support and service
- Demonstrate an in-depth understanding of products, functions, features, and benefits
- Uphold quality control by establishing and maintaining technical operations standards
- Collaborate with IT colleagues to provide technical support and assistance

**Requirements**:

- Diploma or Degree in Engineering, or possess relevant technical experience
- Ability to converse well in English and Chinese to liaise with English and Chinese-speaking merchants
- Strong follow-up capabilities to ensure seamless customer support
- Responsible and proactive in all tasks undertaken
- Ability to multi-task and work effectively and efficiently in a fast-paced environment

**Job Type**: Internship
Contract length: 3 months

Pay: $800.00 - $1,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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