Customer Engagement Executive

1 week ago


Singapore LEARNING POINT KIDS PTE. LTD. Full time

**Job Highlights**

**- 5-Day Work Week (1 Weekend)**

**- Attractive Remuneration**

**- Career Progression Opportunities
**Job Description
We are looking for an enthusiastic and skilled customer engagement executive to provide high-quality and effective support in implementing communications and engagement initiatives. He / She will possess the ability to take initiative to complete complex tasks and projects quickly and autonomously, and react with appropriate urgency to situations that require a quick turnaround.

**Job Responsibilities
- Acquire and maintain strong knowledge of the organisation's programmes, services and processes
- Keep abreast of latest MOE initiatives to stay relevant with customers' needs
- Actively promote and upsell programmes to both prospective and existing customers
- Attend to customers' needs and enquiries in a prompt and service-oriented manner
- Build rapport and maintain a positive relationship with all customers
- Handle all walk-ins, phone and online enquiries in a professional and customer-oriented manner
- Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre's SOPs
- Maintain an updated record of customer interactions, including inquiries, feedback and complaints
- Escalate unresolved customers' feedbacks and grievances promptly to the Centre Manager or Management
- Provide support and assistance to teachers and students whenever required
- Maintain a strong communication link between teachers and parents to ensure a seamless client experience
- Assist in other adhoc duties as assigned

**Job Requirements
- Minimum Diploma holder
- Strong proficiency in spoken and written English
- Possess emotional maturity and passion for customer service
- Good team player with ability to work with mínimal supervision
- Able to work shift hours and on weekends (4 weekdays and 1 weekend)
- Able to travel across branches (East and North-East)
- Positive, extroverted and outgoing personality



  • Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...


  • Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...


  • Singapore LEARNING POINT KIDS PTE. LTD. Full time

    We are looking for an enthusiastic and skilled customer engagement executive to provide high-quality and effective support in implementing communications and engagement initiatives. He / She will possess the ability to take initiative to complete complex tasks and projects quickly and autonomously, and react with appropriate urgency to situations that...


  • Singapore THE EXECUTIVE CENTRE SINGAPORE PTE LTD Full time

    The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 200+ centres in 33 cities and 15 markets. The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an...


  • Singapore EMINENCE ORGANIZATION PTE. LTD. Full time

    Kickstart Your Career as a Customer Engagement Executive!Join a dynamic team where you'll learn, grow, and work with exciting brands — no experience needed!What You'll Do: Engage customers face-to-face & create great experiences Support marketing campaigns & brand promotions Work with a fun, collaborative team Build real skills in communication & customer...


  • Singapore Stevetay Pte Ltd Full time

    Cash Converters is a second hand dealer that buys and sells used products in various categories such as household appliances, electronics, jewellery, watches and branded bags and accessories. We are looking for a hands-on, digitally-savvy marketer who loves both the creative side of promotions and the analytical side of customer data. CUSTOMER ENGAGEMENT...


  • Singapore GUCCI SINGAPORE PTE LTD Full time

    **Job Description**: **Role Mission** Reporting to the Senior Customer Engagement Manager, South Asia & Pacific, you will play a key role in the administration and coordination for Brand and Customer Engagement activities. **Key Accountabilities** - Coordinate Customer Engagement department orders and shipment arrangement on related tools and giftings...


  • Singapore Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Singapore Nil Full time

    A leading financial services organisation is seeking an experienced leader to shape the strategic direction of its customer experience function and uplift overall service standards. This role leads a variety of teams focused on customer engagement, service delivery, and experience design with a strong mandate to modernise, transform, and raise the bar on...


  • Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full time

    THE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. The function supports the quote-to-cash process in responding to customer enquiry and...