Field Service Commercial Administrator

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.
- We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
- We are the leader in science-based technology which elevates the standard of care for consumers.
- We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
- We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
- We put our people first and believe personal development drives business development.
- We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.

At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.

As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.

Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.

ROLE PURPOSE

The Sr. Field Service Commercial Administrator is to provide leadership and support to the Service Administrators across APAC and be the liaison between EMEA and US. This role is critical to supporting direct and indirect channels in Australia, New Zealand, Hong Kong, Taiwan and Southeast Asia for service commercial activities.

Strategic Role Responsibilities
- Drive APAC Field Service Commercial Operations to eliminate waste and achieve efficiency and effectiveness.
- Lead the knowledge transfer of Service Commercial Operations from US to APAC.
- Subject matter expert for APAC Field Service Commercial Operations.
- Be the liaison for APAC, between EMEA and US, sharing best practices and escalation for support.
- Own Hong Kong & Taiwan and Southeast Asia distributors Field Service requests.
- Own Service Contract Renewals for Australia and New Zealand.

Operational Role Responsibilities
- Drive the development and implementation of Field Service Commercial Operations Standard Work, training, and sustainability across APAC.
- Rigorously identify and remove waste from the Field Service Commercial Operations value stream.
- Share best practices globally and escalate issues to the relevant owners.
- Key contact person for distributors in Hong Kong, Taiwan and Southeast Asia for part orders and warranty claims; proactively track, facilitate, monitor, and communicate and drive on time delivery.
- Generate quotations for service contracts, parts, and consumables
- Responsible for Call Centre operations in Singapore, triaging and logging customer calls.
- Lead structured problem solving for continuous improvement

People & Leadership Responsibilities
- Team Player across cultures and organization
- Customer Oriented

FUNCTIONAL EXPERTISE
- Experienced with Lean Concepts
- International Travel up to 10%

SOFT SKILLS
- Organized and structured
- Self-motivated and highly disciplined
- Excellent written and communication skills
- Strong influencing skills and analytical capability
- Fluent in English and Chinese

Qualifications (Select the minimum qualifications required for this position to successfully achieve business requirements)

Education
- Associate’s degree required
- Bachelor’s degree required
- Master’s degree required
- PhD required
- Education and experience combination:

- Associate’s degree is equivalent to 18 months of experience
- Bachelor’s degree is equivalent to three (3) years of experience
- Master’s degree is equivalent to four (4) years of experience

**Specific Area of Study**: Business Management or Equivalent

Experience
- 0 to 2 years relevant experience
- 2 to 5 years relevant experience
- 5 to 8 years relevant experience
- 8+ years relevant experience

**Specific Related Experience**:
Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfull