Ecommerce Tech Operations Specialist

**1. Summary** You will play a critical role in what our tech stack will look like and how it functions as well as supporting projects that drive towards building a global 9-figure eCommerce brand. With your support, we are looking to maintain high operational uptimes and service levels, maximise operational efficiency and create better operational workflows using tech. Applicants for this role must understand this: - Our team is lean, yet growing quickly. The faster we grow, the more challenging your role becomes. - As ecommerce operates 24/7, you must have a strong sense of ownership over your responsibilities. Maintaining 100% tech operations should be a passion. - In just one year, we have gone from fulfilling 300 orders to currently more than 4000 a day. You must be quick to adapt as you will be joining us in the midst of scaling aggressively. The pace will be fast. - This is not a role for someone expecting “easy”, it will be far from it. This is only for those seeking challenge in a rapidly growing team with huge long-term potential. Note: - We are NOT a marketing agency. This position is for our own ecommerce brand in the women’s health space that we started 4 years ago. Over that period, we have grown the brand into a global 9-figure direct-to-consumer eCommerce business. **2. Welcome to Maneuver** Our goal is simple. To become a dominant player in world business by building brands that create a positive impact in various industries worldwide. All while providing the platform for talented individuals to learn, achieve and grow with a team that’s like family. **3. Your Job Scope** As part of our Tech Operations team, you will be learning, planning, building, integrating, optimising, maintaining and troubleshooting the Tech/IT infrastructure for our eCommerce business. Our Tech/IT infrastructure includes but not limited to: Shopify, Shopify theme files, Carthook, One Click Upsell, Braintree, PayPal, VWO, Klaviyo, Recharge, Google Analytics, Hyros tracking platforms, Zendesk, NoFraud, Hotjar, Zapier Activities you will be working on: - Plan for software setups to maximise operational efficiency - Set up web pages, funnels, automations, tracking scripts etc - Integrate softwares across tech stack to increase team and business capability - Customizations to user interface and functionality - Troubleshooting bugs and malfunctions - Liaise with internal and external stakeholders on projects, change requests and tech issues - Daily checks on tech stack to maintain high operational uptime (eg. test purchases to ensure the website is functional, monitor alerts for system outages) - Monitor and analyse reports and feedback to prevent new problem trends - Improve, support and document tech operation processes (eg. knowledge base articles, maintaining changelog) - Highlight any opportunities or unusual observations or issues - Explore and learn new softwares that help improve operational features and efficiencies - New Tech/IT related projects - Other ad-hoc Tech/IT related activities **4. Compulsory Requirements** - Relevant experience in tech support/infrastructure roles. - Deep interest and strong desire to grow in frontend and backend development. - Strong understanding of JavaScript, HTML5 and CSS framework to troubleshoot issues - we have separate developer resources but direction will be provided by TechOps team - Ability to pick up new technologies, identify key features to leverage on and integrate it into existing systems within a short period. - Great problem solving mindsets and skills - analytical, ability to think critically, adaptable and resilient to find solutions to complex problems - Strong ownership with a high level of initiative - proactive, ability to ensure goals are met, challenges are communicated, resolved and projects are seen to completion with quality. - Understands the nature of "being on standby" for such roles - ability to respond to tech issues when required even during weekends and public holidays (within an aligned timeframe). - Process driven mindset and systematic thought processes - Strong communication skills - ability to breakdown and explain complex tech concepts and problems to non-tech savvy audiences - Good organisation, prioritisation and time management skills - you can be working on 5 projects at the same time in a fast-paced environment - Strong attention to detail and produces consistent quality work even under pressure - Ability to self-manage, coordinate and plan workflow and project execution steps with team - A self-starter with a curious mindset to explore new ways of doing things - flexible and creative in designing new solutions to old problems - Great team player - resourceful, able to work cohesively and contribute in a team while being able to carry out individual responsibilities independently and effectively. **5. Bonus Requirements** - 1 year of relevant hands-on experience in any CMS, OMS or specialised e-commerce platforms (