Customer Service Logistics

1 hour ago

Geylang, Singapore WIL-CAN LOGISTICS (SINGAPORE) PTE. LTD. Full time

We are an international movers and forwarders that were founded in the 1990s. This role of Client Service Logistics suits those who strive for challenges that require excellence in their competency in logistic operations and the ability to drive brilliant business prospects, leading to personal and company growth. We provide a positive working environment with opportunities to enhance learning and career development. You will play a crucial role in expanding our customer base and establishing strong relationships with key stakeholders in the industry.

The job entails overseeing the daily operations of removal and international relocation services, ensuring timely shipment execution. Key responsibilities include:

- Coordinate with Sales representatives, vendors, co-loaders, and carriers to fulfill shipment requirements.
- Provide optimal logístical solutions to customers.
- Ensure the maintenance of the system database to manage carrier relationships, performance, contractual and volume commitments, rates, and service levels.
- Analyse contractual commitments, customer specifications, and other data to develop logistics arrangements and activities.
- Conduct performance analysis of freight and customs service providers through KPI reporting tools and exception reporting.
- Meet volume and revenue targets in freight forwarder sales channels.
- Leverage the company's robust worldwide business scale to identify revenue opportunities from the Singapore office.
- Conduct periodic service reviews and benchmarking competitive rates.
- Create and oversee policies necessary for effective and efficient sales operations.
- Maintain effective business relationships with all clients.
- Prepare billing and verifying all costs.
- Keep the Management informed on market information.
- Undertake any other duties as assigned by the superior from time to time.

**Requirements**:

- Experience with Vessel and Terminal Operation.
- Minimum Professional Certificate/NiTEC in Logistic/Transportation or equivalent.
- Comfortable conversing in Chinese (speaking and texting) is an advantage.
- Demonstrates a professional, ownership-taking, proactive, and mature demeanor.
- Develops and maintains excellent service to internal and external customers.
- Good time management skills, ability to prioritize tasks, and work under tight schedules and pressure.
- Able to work independently with good problem-solving skills.
- Works in a result-oriented and collaborative environment.
- A team player and self-motivated individual.
- Customer-focused attitude with a willingness to provide exceptional service.
- Able to start work immediately or with short notice.

Pay: $2,000.00 - $2,200.00 per month

Work Location: In person

Expected Start Date: 28/09/2025

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