IT Manager/assistant Manager
4 days ago
Reporting to SAP Lead Project Manager, you will be required to assist the project team to transit from SAP SuccessFactors from its implementation to post go-live phase. You will also provide daily support to all end-users and HR teams.
**Responsibilities**:
- Lead the implementation of SAP Public Cloud project.
- Undertake knowledge of SuccessFactors configuration workbooks, provide support and technical assistance.
- Provide first-line support to all end users, including problem resolution and troubleshooting
- Conduct HR systems induction
- Manage change request, gather user requirements, working with various teams to see-through to change request completion
- Gather details on the incidents reported by users, perform analysis on the issues and provide end-to-end troubleshooting and support to minimize adverse impact on operations.
- Follow company release strategy for enhancements and bug fixes to the system.
- Provide and prepare relevant documentation.
- Perform other related duties and tasks as required.
**Requirements**:
- Degree in Computer Science or a related IT discipline.
- 6 to 10 years of experience in the full life-cycle of SAP SuccessFactors implementation and post-support.
- Working knowledge in Employee Central, Timesheet, Time Off, Benefits, LMS, Compensation, Payroll are advantageous.
- Applicant with Certification in SAP SuccessFactors compensation module is desired.
- Excellent communication with users.
- Strong in project management; problem-solving, analytical skills and SuccessFactors troubleshooting skills.
- This is a contract role of at least 6 to 12 months period.
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