Automation Specialist

2 days ago

Singapore Meta Full time

Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started. The Premier Partner Protection team develops solutions for partners by creating scaled systems to address issues impacting their experiences with the suite of Facebook products. Within Partner Operations, the Partner Protection team protects users and ensures safe connections between Media constituents and their followers. We do so by understanding the landscape and partnering with engineering and integrity teams, to identify and analyse problems and trends, and execute scalable solutions.

**Automation Specialist - Premier Partner Protection Responsibilities**:

- Develop a deep understanding of issues facing our constituents and how it affects Facebook, Instagram and our communities
- Implement anti-fraud automations to eliminate abusive behaviors, based on identified risks
- Build solutions leveraging automation to improve the team's operational efficiency
- Analyze and interpret data in order to devise hypotheses on how fraudulent and other nefarious activity is proliferating
- Experience communicating to both technical and non technical audiences
- Requires contributing to Facebook’s anti-abuse codebase
- Establish short and long-term goals that will advance the organization’s impact through data and analytics
- Proactively investigate, troubleshoot, and resolve sensitive escalations
- Work collaboratively with cross-functional stakeholders including but not limited to Policy, Comms, Escalations, Spam and other operations teams to solve problems at scale
- Please note that some weekend and holiday work will be required on a shift basis

**Minimum Qualifications**:

- Bachelor's degree in Business, Science, Engineering, Economics or equivalent practical experience
- Experience manipulating large data sets in SQL or equivalent
- Experience in at least one scripting language (PHP, Python, Perl), statistical software (R, SAS, SPSS), and data visualization tool (Tableau)
- 2+ years of work experience in an abuse, investigations, consulting, or online operations environment

**Preferred Qualifications**:

- Experience in an adversarial space such as fraud, risk, policy

**About Meta**: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

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