Manager, Operations Excellence

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products, and services to advance the health and well-being of people. With $94.9 billion in 2022 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly-based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere. Every day, our more than 130,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.

This position is a key contributor for warehousing and distribution activities for J&J Singapore across all MedTech franchises, responsible for driving Deliver Excellence within the operations and providing support to the Regional DC (RDC) and Local DC (LDC) operations.

Responsibilities include strategy planning/implementation, project portfolio management, continuous improvement governance and performance management support. He/She will provide functional and project management expertise for key strategic projects, that will shape and drive efficiencies in improvement of the operations. He/She will interface with Deliver organization in the SEA and APAC regions for operations and capabilities support.

**Responsibilities**

Strategy
- Work with the Operations Director in strategy formulation and ideation of focus/direction of the Singapore Logistics Hub (SLH) operations
- Ensure preparation and facilitation of strategy cascade with internal and external teams, as well as championing the strategy with these parties.
- Manage alignment within internal teams on the strategy, through the use of aligned periodic reviews and feedback mechanisms.

Governance and Execution
- Manage the project portfolio of SLH Projects with an aligned periodic review interval, working with relevant parties on the RACI matrix towards progress and completion.
- Manage escalations and connectivity for support if required, for resolution on challenges in the projects’ lifecycle.
- Promote LEAN culture through governance of continuous improvement initiatives that are aligned to the strategy and project portfolio.
- Define project charter and curation to ensure standardisation and high quality of project tracking, using S.M.A.R.T principles.
- Benchmark regional or industry practices, and implement improvements as appropriate.

Results and Measures
- Lead and drive the RDC S&OP forum, from data and results preparation, to the coordination and facilitation of the meeting with relevant stakeholders.
- Coordinate with the operations team in the compilation of monthly/quarterly/annual KPIs for reporting purposes.
- Drive data analytics from performance results that provide visibility to the team on understanding current performance achievements and gaps.
- Work with KPI owners in identifying root causes and improvement actions that are aligned to targets.
- Lead the budgeting and target process annually for the Business Plan, June and November updates cycles, for both RDC & LDC.

Engagements
- Partner with Functional key stakeholders such as RDEx, JJT, Analytics and Finance on day-to-day SLH related topics and support in shaping the outcomes/discussions with the fellow managers within the SLH operations.
- Be the Single Point of Contact for requests related to the overall site needs for future capabilities.

People Development
- Develop the overall team annual goals & objectives, as well as for indirect reports.
- Coach talent within the team to ensure growth and build talent pipeline for critical roles.

Authorities:

- Financial budget guardian for any Investments required.

**Qualifications**:

- University/Bachelor’s Degree or Equipment or Master In Business Administration
- Experience in Commercial knowledge and a broader picture in business is preferred
- Minimum 8 to 10 years in supply chain related disciplines with proven record in continuous improvement and strategic work
- Strategic thinking mindset
- Solid communication and collaboration skillset
- Strong Customer service and relationship building ability
- Sense of urgency and proactiveness
- Proven track record of delivering against deadlines
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