Avp/vp, Trade Management and Governance
2 weeks ago
**Responsibilities**:
- Manage day-to-day trade product management activities of key trade customers such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results and deepen the wallet share through utilization management, advisory, cross-sell and upsell
- Work, negotiate or co-ordinate closely with various stakeholders such as coverage, sales, product, technology, operations, risk, compliance, legal, accounting and tax teams to deliver exceptional client experience, operations excellence, drive product adoption and manage business and risk during entire trade lifecycle i.e. before, during/ongoing and after trade executions
- Engage with operations and sales to build and maintain an effective customer service model and improvement of customer journey that differentiates SMBC, through customer feedback and continuous review of our infrastructure and process gaps and partner with relevant stakeholders in closing them, propose any enhancement needs or challenge status quo etc.
- Engage in the planning and development of strategic roadmap and functional strategies for any country in APAC region or business requiring co-ordination and integration across departments to gain maximum benefit from each trade finance product
- Lead and provide guidance, mentorship, motivation to junior members, fostering professional growth and continuous engagement ensuring team's success
**Requirement**:
- Minimum 7 years of relevant experience in banking, financial institutions or corporates' procurement center
- Thorough knowledge of trade finance products and middle office trade management covering conventional trade, structured trade finance, supply chain finance product, working capital solutions, credit risk, and client buying behavior
- Good understanding of front, credit, legal, compliance and back-office processes and how they interface with clients' needs
- Self-driven with positive can-do attitude, resilience and tenacity to overcome obstacles, good influencing and negotiation skills, able to drive cross-functional collaboration
- Consistently demonstrates clear and concise written and verbal communication
- Teamwork oriented with high level of ability to work well with all relevant stakeholders to achieve full co-operation and synergies
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