Customer Support Specialist, Fluent in Japanese

At PitchBook, we are always looking forward. We continue to innovate, evolve and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy and fun that reverberates throughout the company. Our extensive mentorship, education and training programs help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast and do it all over again in the pursuit of excellence. If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. **About the Role**: "Customers are King" Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook platform. **Primary Job Responsibilities**: - Complete a comprehensive training program to prepare for responding to live customer issues - Achieve contact volume and quality goals measured quarterly - Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues - Work collaboratively with other support specialists to share learnings - Work continuously to document the details of each interaction in Salesforce in order to easily research customer issues and inform product improvements - Partner with global teams to ensure continuous support availability during required business hours - Complete training program to develop proficiency with Excel, Salesforce and public data plugins in order to be promoted to Tier 2 **Skills and Qualifications**: - Bachelor's degree or similar - Proven track record of a client-first attitude and you must love to engaging with customers - Business fluency in English and Japanese - Prior experience with Salesforce or similar CRM preferred - Excellent verbal and written communication skills with a keen eye for detail - Interested in financial markets or services, particularly private equity and venture capital - Ability to operate with a strong sense of urgency and deliver results - Terrific prioritization skills for high call volume in parallel with project work - Comfortable to engage with a diverse array of customers - Team player with the desire to try new ideas in order to achieve greater levels of success - Knowledge of the Microsoft Office suite including Outlook, Word and Excel **Benefits at PitchBook**: Physical Health - Private medical insurance - Additional medical wellness incentives - Private life insurance Emotional Health - Parental leave - Education subsidies - Robust training programs on industry and soft skills - Generous allotment of vacation days, sick days and volunteer days Social Health - Employee resource groups - Company-wide events - Employee referral bonus program - Quarterly team building events Financial Health - Retirement contributions via MPF - Shared ownership employee stock program - Transportation stipend **Life At PB**: We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It's our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning and reflecting on what we've heard creates a sense of belonging within PitchBook and strengthens the PitchBook community. LI-VH1