Senior Digital Technician

**ABOUT OUR COMPANY**

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. Spanning 11 countries and with more than 400 team members, FIRST works with clients across industries including financial services, technology, media, consumer electronics, medical and healthcare, automotive, aerospace and the non-profit sector. Event Marketer Magazine listed FIRST among their “Top 100 Event Agencies” for 2020, as well as one of 2020’s “Best Places to Work in Events.” Crain’s New York Business also recognized FIRST as one of the Top 100 “Best Places to work in NYC” for 2020, and The London Stock Exchange Group listed FIRST as one of “1000 Companies to Inspire Britain” in 2020.

**JOB DESCRIPTION**

For events, the goal is to provide a seamless technology experience to all attendees and partners, as well as create a more efficient and reliable technical environment for event staff and vendors. In this role you’ll work with internal teams as well as external clients and vendor partners on a daily basis.

**RESPONSIBILITIES**:

- Point of contact between Event Management, Event Hosts and Team Leadership
- Collaborating with existing global teams for successful event delivery
- Participate in the technical production of all events and assist in the hands-on delivery of all events.
- Operate event production equipment including but not limited operating software based production and streaming platforms such as Streamyard, Wirecast, and Vmix, and perform A/V routing using digital platforms.
- Provide feedback to team leadership on event production equipment and software usage and efficiency
- Work with Senior Event Managers and event stakeholders to ensure event details and logistics are accurate for show time.
- Work with non technical stakeholders in pre-production to explain capabilities of online delivery and direct on best practice to ensure the event is a success
- Actively liaise with team leadership to provide feedback and suggestions on possible enhancements and improvements
- Identify to team leadership new and alternative ways of approaching FIRST’s technical production offering to clients
- Coordinate vendors and freelancers when applicable
- Manage client expectations on production challenges, proactively providing solutions
- Perform ready for business checks on all systems, and daily preventative maintenance measures to ensure optimal operation of event production equipment
- Provide full event production support either independently or as part of a team, depending on the scale of the event
- Basic editing of video footage to provide clients with recordings of their event

**QUALIFICATIONS**:
5+ years’ experience within the technical event production/broadcast environment
- Bachelor’s Degree preferred but not required
- Full understanding of audio visual, broadcast, and video conferencing technology and advancements including lighting, audio/video output formats, streaming, rigging and power
- Experience working with the following equipment/tools is helpful but not required: Yamaha CL series desks and CL Remote; Final Cut ProX; Keynote; Google G-Suite, Chrome remote desktop, and software based production and streaming platforms like Wirecast, VMix, and Streamyard.
- Proficient in the technical delivery of high-quality events
- Video output experience with strong technical understanding of systems
- Experience operating event production and broadcast systems
- Excellent communication and customer service skills are a must to build and maintain relationships
- Ability to prioritize while adhering to critical project timelines in a fast-paced environment
- Experience managing day-to-day changes at every level of detail
- Ability to manage multiple projects concurrently with varying levels of complexity
- Knowledge of broadcast and streaming technology and workflows

**ADMINISTRATION & GENERAL**:

- Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
- Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
- Build excellent relations with the team, clients, vendors, and key venues through positive communications
- Ensure knowledge is shared within the team to enable them to work smarter
- Work on ad hoc requests as required, typically during quiet times