Program Manager, Employee Listening and Employee

**Program Manager, Employee Listening and Employee Experience Measurement (MGR/AVP)** **-** **(**240000ID**)**

**How you succeed**

**How you succeed**

As an individual contributor, you will lead the development and implementation of the employee listening and engagement strategy for the Group, which includes measuring engagement and experience across employee lifecycle which will provide accurate and actionable insights to support strategic decision-making as well as uplift the overall employee experience

**What you do**

**A)** **Employee Listening Program**
- Develop and enhance the Employee Listening program that supports employee lifecycle and helps in measuring employee experience
- Understand employee needs and key drivers across lifecycle to improve overall employee experience and experience measurement
- Be at the forefront of employee experience measurement by using research and survey to listen to our employees
- Responsible for the management of the Group’s employee listening programs and employee engagement efforts across various business units and be able to synthesize the muti-touch points into an overall program
- Develop and implement monthly employee metrics and insights reports using dashboards and engage in customized research to answer specific research questions
- Keep abreast of the competitive environment (especially the key competitors) in omnichannel strategies and incorporate competitive intelligence and industry developments in the analysis, where applicable
- Synthesize findings to drive high impact business decisions through designing and creating compelling story-telling charts and analyses.

**B)** **Employee Engagement Program**
- Conduct and integrate the annual employee engagement program into the overall employee listening and experience strategy for the Group.
- Responsible for the end-to-end management of the employee engagement program, including analysis of the results
- Implement and monitor overall Group-wide action plans arising from employee engagement surveys
- Support the HR Business Partners and Divisions in action planning

**Who you work with**

**Group Human Resources**

People are our most important asset. So, you’ll be joining a HR team that provides thought leadership and advice on people in the organisation. An industry leader in futureproofing and transforming our workforce, driving development and continuous learning, we develop talent to their fullest potential. Providing the best possible employee experience is the core of what we do as our people’s success defines our success.

**Qualifications**

**Who you are**
- At least 5 years of experience in research / survey design and implementation specializing in quantitative and qualitative research.
- Experience in managing large scale experience tracking program and bring value added improvements to our program
- Trained ground up as a researcher and is prepared to be hands on in management and running of the program
- A high degree of professionalism, excellent problem-solving skills and has the ability to synthesize a huge amount of data to derive key insights
- Ability to work effectively with people at all levels of the Bank and within the research team environment
- Ability to communicate complex ideas effectively both verbally and in writing to drive high impact business decisions
- A great presence and ability to connect dots across different domain areas
- Have working experience in the capacity of experience manager across FMCG / Technology / Banking domain
- Expert in the curation of surveys, running surveys and analysing survey feedback
- Expert user of any of market leading survey platform
- Knowledge in the following areas is an advantage
- SPSS or other statistical tools
- Knowledge of coding using any of the tools such as Python or R
- Experience in using Qualtrics Employee Experience Platform is a plus

**What we offer**

Competitive base salary. A holistic suite of flexible benefits to suit every lifestyle. Hybrid working for certain roles. Community initiatives. And industry-leading learning and development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. We are an equal opportunities employer.

**Who we are**

Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, the entire focus of our organisation remains to be Simply Spot On in everything we do.

And so, whether you want to innovate needs-based financial services in a friendly supportive team; build lasting value in your community; help people grow their business, assets,