Global Household Goods Coordinator

2 weeks ago

Singapore Graebel Companies Inc. Full time

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptionaland then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you Here’s to the world ahead.

We are looking for a **Global Household Goods Coordinator **to join our diverse and dynamic APAC team.

If you are a confident and customer-focused individual who enjoys working on a diverse team in a friendly and supportive environment, then this may be the role you have been looking for.

**PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Acts as the primary point of contact for all customer service throughout move process.
- Performs initial contact with customer, explains benefits in detail, sets expectations regarding the move process and understands specific and significant concerns of the customers
- Initiate, coordinate and monitor move services to ensure successful logístical coordination of each household goods move. Monitors shipment status and resolves and communicates solutions.
- Monitor, maintain profitability and avoid write offs on all moves and escalate any shipments that will potentially lose revenue.
- Accurately processes billing paperwork within required timelines to ensure that required retained revenue levels are met.
- Updates records timely and accurately as information becomes available.
- Performs other related essential duties as assigned or requested.

**Required Skills**:
**REQUIRED SKILLS**:

- Preferably with experience in customer service and process management
- Excellent communication and teamwork skills and readiness to work in an ever-changing, multicultural environment
- Previous experience in international forwarding or relocation industry would be advantageous
- Flexibility, initiative, ability to work under stress and meet targets, open mind, ‘international feeling’, project managing skills, initiative, analytical thinking, fast learner.
- Ability to read, analyze and interpret general business periodicals, technical procedures and numerical data
- Ability to write simple reports and general business correspondence
- Ability to effectively present information and response to questions from management
- Ability to calculate figures and amounts such as discounts interest, commissions, proportions, percentages, area, circumference and volume
- Proficient in MS Office including Outlook, Word and Excel

Required Experience

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