Director, Customer Success

**Our Company**

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

**Creativity for All**

Adobe is a place where exceptional people work - don’t just take our word for it, our employees have recently voted us on the Great Place to Work list for the 12th consecutive year

We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

**The Opportunity**

The Director, Customer Success & Technical Account Management - Asia is in charge of coordinating Adobe’s premium post-sales engagement for our largest enterprise customers across the region. This role leads all aspects of the delivery of our paid Ultimate offering, which drives technical excellence, business impact, and measurable value realization. Through strategic partnership, this team ensures customers realize maximum value from their Adobe investment.

Lead a team of Customer Success Managers and Technical Account Managers to guide customers, drive platform health, and achieve impactful outcomes.

**What You’ll Do**

In the Ultimate Success organisation we own the full spectrum of customer success outcomes—everything from retention to adoption, platform health, and the growth of Adobe’s use case. We support Adobe’s Experience Cloud vision alongside senior customers to encourage strategic alignment and long-term value. Through your leadership, the team will hit key landmarks such as strategic business reviews, mutual success plans, readiness strategies, and impact tracking. Proactively orchestrating cross-functional resolution plans, and serving as a strong internal advocate to drive continuous improvement across Adobe’s products, processes, and customer experience.

**People & Team Leadership**
- Attract, develop, and retain top talent across CSM and TAM roles in a high-performance, regionally distributed team.
- Drive clear career development paths, provide real-time mentoring, and champion a strong culture of ownership and accountability.
- Ensure onboarding, enablement, and tools that support team growth and delivery excellence.

**Executive Engagement & Influence**

In this role, you'll have the opportunity to build and deepen trusted relationships with C-level executives across some of Asia’s most influential enterprises. We represent the voice of the customer in strategic internal and external forums, driving alignment, innovation, and thought leadership across Adobe’s ecosystem. By establishing a strong governance rhythm, you’ll ensure clear visibility, collaborative execution, and measurable progress toward shared goals.

**Operational Execution**

You will partner with regional sales and services leadership to ensure the team is aligned on account strategy and joint success plans. As a member of the Asia leadership team you will assess and improve the impact of Ultimate Success programs through clear data driven information and regular performance assessments. You will deliver consistent, scalable processes and repeatable customer success programs advised by data, customer feedback, and market research.

**What you need to succeed**:

- Bachelor’s degree required; Higher-level degree in a relevant field preferred.
- 10 years proven experience in customer success, digital consulting, or strategic account leadership, including large-scale transformation delivery.
- 5+ years leading high-performing teams within a technology or enterprise software environment.
- Proven success collaborating with executive collaborators and delivering tangible business impact in intricate customer settings.
- Strong critical thinking and operational execution skills, with a data-informed, outcomes-focused demeanor.
- Outstanding communication and executive presence, and comfortable navigating matrixed organizations and influencing at all levels.
- Deep curiosity and ability to quickly learn and articulate A